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Phone Counselor Assessor, Behavioral Health
Lifepoint Health®. Serve as the initial point of contact for individuals seeking behavioral health or substance use services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in behavioral health care, including assessment, triage, and coordination of patient care. Proficient in regulatory compliance, documentation, and effective communication with diverse healthcare teams.
Highest-signal resume keywords
Master's Degree In Social WorkBehavioral Health Care KnowledgeAssessment ExperienceCPR CertificationDe-Escalation Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AssessmentTriageScreening ToolsPatient DocumentationInsurance Pre-Certification
Soft Skills
Excellent CommunicationInterpersonal SkillsCollaborative TeamworkSensitivity To Confidentiality
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPoint
Certifications & Qualifications
CPR CertificationDe-Escalation CertificationAssociate-Level Counseling LicenseRegistered Nurse License
Industry Keywords
Emergency DetentionEMTALAHealthcare Regulatory ComplianceHIPAA
About the role
Key responsibilities & impact- Serve as the initial point of contact for individuals seeking behavioral health or substance use services
- Manage inquiry calls
- Schedule face-to-face and phone assessments
- Perform tele-evaluations
- Triage individuals based on safety and risk
- Screen for medical and behavioral emergencies
- Ensure timely evaluation by a qualified mental health professional
- Conduct comprehensive screenings
- Coordinate patient care with clinical staff and on-call physicians
- Provide clear treatment guidance to patients and families
- Facilitate requests for services, including evaluation, referral, designation of appropriate level of care, admission, and follow-up
- Conduct initial evaluations and initiate screening tools
- Document patient symptomology, functioning, and needs
- Provide information to physicians
- Assist patients, physicians, visitors, and coworkers promptly and courteously
- Maintain accurate pre-admission and admission paperwork
- Complete insurance pre-certification
- Perform other duties as assigned
Requirements
What you’ll need- Master’s degree in social work, counseling, or related field from an accredited school required, or nursing degree from an accredited school required per state regulations
- Associate-level Counseling or Social Work license or Registered Nurse license, if required per state regulations
- One year of assessment experience in an inpatient behavioral health care setting preferred
- Two years of experience working with patient populations served at the facility preferred
- CPR certification required within 30 days of employment and prior to any patient contact
- De-escalation certification required within 30 days of employment and prior to completion of orientation
- Knowledge of behavioral health care
- Knowledge of Emergency Detention and EMTALA paperwork and processes
- Understanding of healthcare regulatory and compliance requirements, including HIPAA
- Skilled in applying policies and procedures
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Excellent communication and interpersonal skills
- Ability to work collaboratively with a diverse team of healthcare professionals
- Ability to handle sensitive and confidential information
- Ability to meet stated physical, vision, and environmental demands
Benefits
Comp & perks- Multiple levels of medical, dental and vision coverage
- Life, accident, critical illness, and hospital indemnity insurance
- Short- and long-term disability insurance
- Paid family leave
- Paid time off
- Higher education and certification tuition assistance
- Loan assistance
- 401(k) retirement package and company match
- Mental, physical, and financial wellness programs
- Free gym memberships
- Virtual care appointments
- Mental health services
- Discount programs
- Ongoing learning and career advancement opportunities