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Phone Counselor Assessor, Behavioral Health
Lifepoint Health®. Serve as the initial point of contact for individuals seeking behavioral health or substance use services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in behavioral health care, including assessment, triage, and coordination of patient services. Proficient in regulatory compliance, documentation, and effective communication with diverse healthcare teams.
Highest-signal resume keywords
Master's Degree In Social WorkBehavioral Health Care KnowledgeAssessment ExperienceCPR CertificationDe-Escalation Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AssessmentTriageScreening ToolsDocumentationInsurance Pre-CertificationEmergency Detention KnowledgeHealthcare Regulatory CompliancePolicies And Procedures Application
Soft Skills
Excellent CommunicationInterpersonal SkillsCustomer ServiceCollaboration
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPoint
Certifications & Qualifications
Associate-Level Counseling LicenseSocial Work LicenseRegistered Nurse LicenseCPR CertificationDe-Escalation Certification
Industry Keywords
Behavioral HealthInpatient CareEMTALAHIPAAPatient Care Coordination
About the role
Key responsibilities & impact- Serve as the initial point of contact for individuals seeking behavioral health or substance use services
- Manage inquiry calls and schedule face-to-face and phone assessments
- Perform tele-evaluations and triage individuals based on safety and risk
- Screen for medical and behavioral emergencies
- Ensure timely evaluation by a qualified mental health professional
- Conduct comprehensive screenings and initiate screening tools
- Document patient symptomology, functioning, and needs
- Provide information to physicians
- Facilitate requests for services, evaluations, referrals, appropriate levels of care, admissions, and follow-up
- Coordinate patient care with clinical staff and on-call physicians
- Provide clear treatment guidance to patients and families
- Maintain accurate pre-admission and admission paperwork
- Complete insurance pre-certification
- Provide prompt and courteous customer service to patients, physicians, visitors, and coworkers
- Perform other duties as assigned
Requirements
What you’ll need- Master’s degree in social work, counseling, or related field from an accredited school required, or nursing degree from an accredited school required per state regulations
- Associate-level Counseling or Social Work license or Registered Nurse license, if required per state regulations
- CPR certification required within 30 days of employment and prior to any patient contact
- De-escalation certification required within 30 days of employment and prior to completion of orientation
- One year of assessment experience in an inpatient behavioral health care setting preferred
- Two years of experience working with patient populations served at the facility preferred
- Knowledge in behavioral health care
- Clear knowledge of Emergency Detention and EMTALA paperwork and processes
- Comprehensive understanding of healthcare regulatory and compliance, including HIPAA
- Skilled in applying policies and procedures
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Excellent communication and interpersonal skills
- Ability to work collaboratively with a diverse team of healthcare professionals
- Ability to occasionally lift and/or move up to 20 pounds
Benefits
Comp & perks- Multiple levels of medical, dental and vision coverage
- Life, accident, critical illness, and hospital indemnity insurance
- Short- and long-term disability insurance
- Paid family leave
- Paid time off
- Higher education and certification tuition assistance
- Loan assistance
- 401(k) retirement package and company match
- Mental, physical, and financial wellness programs
- Free gym memberships
- Virtual care appointments
- Mental health services
- Discount programs
- Ongoing learning and career advancement opportunities