Worship Technical Specialist

Lifeway Christian Resources

. Live out Lifeway’s mission and values, showing deep commitment to Kingdom work .

Posted 9/23/2026full-timeRemote • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and digital media management, with a strong focus on customer service and communication. Proficient in audio editing, web design, and vendor coordination, while actively engaging in church ministry.

Highest-signal resume keywords

Technical Support ExperienceDigital Media ManagementAudio Editing for WorshipWeb Design and DevelopmentVendor Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingWeb Platform SupportDigital Asset ManagementRegression TestingContent Development

Soft Skills

Clear Written CommunicationVerbal Communication

Tools & Technologies

LifewayWorship.comSupport SpreadsheetCanon Accounts Administration

Certifications & Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Digital MediaBachelor's Degree in Music

Industry Keywords

Church Music MinistryRights and Royalty AdministrationCustomer Service ProcessesWorship Assets ManagementVendor Order Fulfillment

About the role

Key responsibilities & impact

Live out Lifeway’s mission and values, showing deep commitment to Kingdom work
Travel 2-4 times per year, typically overnight
Provide advanced technical support for LifewayWorship.com via phone, chat, and email
Resolve escalated issues for customers, church partners, and internal support teams
Serve as the primary liaison for the Lifeway Worship Customer Service Teams channel
Assist Church Sales & Support Specialists with complex or escalated cases
Investigate and resolve technical and product-related customer inquiries
Maintain a support spreadsheet for timely follow-ups and accurate records
Manage digital and physical worship assets
Organize archives and duplicate physical masters
Develop artwork for vendor relationships
Create custom audio edits for church sound systems
Partner with Legal to administer rights and royalties for worship assets
Coordinate shipping, tracking, and fulfillment of vendor orders and sample products
Oversee One Source administration for Canon accounts
Manage Metro 2 mailing list memberships and maintain database accuracy
Collaborate with programmers on regression testing, bug fixes, and feature support for LifewayWorship.com
Support and lead new Lifeway Worship initiatives, including content development and ministry partnerships
Evaluate and recommend improvements to technical support systems, digital resource management, and customer service processes

Requirements

What you’ll need

Bachelor's degree in Computer Science, Digital Media, Music, or a related field, required
Ability to travel to the Middle Tennessee area 2-4 times annually for team gatherings
3+ years of experience in technical support, digital media, or a related field
Experience in local church music ministry
Experience in web design and development
Technical troubleshooting and web platform support
Digital asset management and organization
Vendor coordination and order fulfillment
Clear written and verbal communication across phone, chat, and email
Actively involved in an evangelical Christian church
Familiarity with rights and royalty administration for digital media
Experience with regression testing or software QA processes
Experience with audio editing for worship or church sound systems
Background in content development for digital ministry platforms

Benefits

Comp & perks

Work from Anywhere culture with autonomy and flexibility with work hours
Equipment and resources for a productive and ergonomic workspace
Travel provided for key team gatherings for remote-based team members
Healthcare
Vacation and sick time
Holiday pay
Care days
401(k) plan
Maternity and parental leave
Adoption assistance
Mission trip time
Full-time employee benefits eligibility