Associate Technical Support Engineer

Light & Wonder

. Monitor ticket queues . Handle application access and termination requests . Register, monitor, and analyze service tickets . Monitor the health status of relevant applications . Resolve basic technical issues . Use

Posted 11/9/2026full-timeChennai • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and effective communication skills while providing technical support and troubleshooting for application issues. Proficient in using ticketing tools and familiar with ITIL methodologies to enhance service delivery.

Highest-signal resume keywords

Problem-Solving SkillsJIRA KnowledgeITIL FamiliarityJava Scripting SkillsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingApplication SupportRemote Desktop ConnectionsTicket MonitoringBasic Technical Issue ResolutionScripting SkillsService Ticket AnalysisApplication Functionality AssistanceLDAP User/Group Access MethodologiesAutomation Building

Soft Skills

Excellent Communication SkillsDocumentation Skills

Tools & Technologies

JIRABI ToolsRemote Desktop Software

Industry Keywords

ITIL MethodologiesCustomer ServiceTechnical Support

Tech Stack

Tools & technologies

JavaPython

About the role

Key responsibilities & impact

Monitor ticket queues
Handle application access and termination requests
Register, monitor, and analyze service tickets
Monitor the health status of relevant applications
Resolve basic technical issues
Use remote desktop connections to provide immediate support
Provide end users with answers to simple application issues via email and chat
Diagnose and troubleshoot basic problems
Ask targeted questions to diagnose problems
Conduct remote troubleshooting
Route complex or unresolved tickets to appropriate internal development teams
Assist users with basic application functionality

Requirements

What you’ll need

Excellent problem-solving skills and documentation skills
Knowledge of ticketing tools (JIRA preferred), BI tools and LDAP User/Group based access methodologies
Proven customer service skills
Familiarity with Information Technology Infrastructure Library (ITIL) methodologies
Good communication skills (verbal and written)
Java, Python, or scripting skills to build automations and fix bugs