Field Service Technician

. Perform preventative maintenance on VLTs, ETGs, and related equipment .

Posted 10/7/2026full-timeBuffalo • New York • United StatesJunior💰 $23 - $26 per hourWebsite

Tools & technologies

Assembly

Key responsibilities & impact

Perform preventative maintenance on VLTs, ETGs, and related equipment
Ensure proper operation of VLTs and ETGs through diagnostic tests, software settings, and functional testing
Navigate the Management Terminal daily to verify VLT status
Assemble and prepare accessories for installations where applicable
Complete accurate Incident Reports according to Gaming Commission and company standards
Complete required maintenance records clearly and precisely
Complete detailed daily and weekly technician logs
Adhere to Light & Wonder Field Service standards, policies, and procedures
Follow safety procedures for vehicle safety, loading games, ladder use, and electricity
Maintain tools and equipment in safe, proper working condition
Stay current with Field Advisories and eLearning
Review customer issues with management and technical leads
Work customer-facing Friday through Tuesday, with Wednesday and Thursday off for the stated first shift
Travel to other facilities within the department as needed

What you’ll need

Must be at least 21 years of age
Must maintain a valid driver’s license
Must be able to obtain and maintain gaming licenses as required
One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent
Basic troubleshooting techniques down to an assembly level
Basic knowledge of electricity, electronics, and mechanics of gaming type devices
Basic understanding of network communication and network troubleshooting
Must be able to lift and carry 50 lbs. on a regular basis for short distances
Ability to transport heavy equipment using proper moving devices
Safe and proper use of hand tools and power tools
Basic knowledge of PC operation and security risks relating to PC operation
Basic Microsoft Office skills (Outlook, Word, Excel, and PowerPoint)
Ability to read and understand Light & Wonder schematics and service manuals
Able to prepare conversion projects or installations with limited or no supervision
Ability to maintain good customer relations
Basic knowledge of current Light & Wonder gaming devices to the assembly level
Good problem-solving skills
Must have a high school diploma or equivalency
Ability to work assigned 1st, 2nd, or 3rd shift
Travel may be required to other facilities within the department

Comp & perks