Field Service Technician

Light & Wonder

. Perform preventive maintenance on VLTs, ETGs, and related equipment according to Gaming Commission and company standards .

Posted 11/3/2026full-timeFarmington • New York • United StatesJunior💰 $23 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in preventive maintenance, assembly, testing, and repair of electronic gaming devices, ensuring compliance with Gaming Commission standards. Proficient in troubleshooting, customer relations, and maintaining safety protocols while operating tools and equipment.

Highest-signal resume keywords

Preventive MaintenanceElectronic Gaming Device RepairTroubleshooting TechniquesCustomer RelationsMicrosoft Office Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Assembly of Gaming DevicesTesting of Gaming DevicesBasic Knowledge of ElectricityBasic Knowledge of ElectronicsNetwork Communication UnderstandingAbility to Lift 50 lbsHand Tool UsagePower Tool UsageReading SchematicsService Manual Interpretation

Soft Skills

Problem-Solving SkillsGood Customer Relations

Tools & Technologies

Management TerminalPersonal Protective Equipment

Certifications & Qualifications

Gaming LicenseGaming School Certificate

Industry Keywords

VLTsETGsGaming Commission StandardsField Service StandardsLight & Wonder

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Perform preventive maintenance on VLTs, ETGs, and related equipment according to Gaming Commission and company standards
Ensure proper operation of VLTs and ETGs through diagnostic tests, software settings, and functional testing
Navigate the Management Terminal daily to verify VLT status
Assemble and prepare accessories for installations where applicable, according to change orders
Complete accurate incident reports in accordance with Gaming Commission and company standards
Complete required maintenance records clearly and precisely
Complete detailed daily and weekly technician logs
Adhere to Light & Wonder Field Service standards, policies, and procedures
Follow safety procedures for vehicles, loading games, ladder use, and electricity
Maintain tools and equipment in safe, proper, and working condition
Stay current with Field Advisories and eLearning
Review customer issues with management and the technical lead
Work at other facilities within the department as required
Work assigned first, second, or third shifts

Requirements

What you’ll need

Must be at least 21 years of age
Valid driver’s license
Able to obtain and maintain gaming licenses as required
One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent
Basic troubleshooting techniques down to an assembly level
Basic knowledge of electricity, electronics, and mechanics of gaming type devices
Basic understanding of network communication and network troubleshooting
Ability to lift and carry 50 lbs. regularly for short distances
Ability to transport heavy equipment using proper moving devices
Safe and proper use of hand tools and power tools
Basic knowledge of PC operation and security risks relating to PC operation
Basic Microsoft Office skills: Outlook, Word, Excel, and PowerPoint
Ability to read and understand Light & Wonder schematics and service manuals
Able to prepare conversion projects or installations with limited or no supervision
Ability to maintain good customer relations internally and externally
Basic knowledge of current Light & Wonder gaming devices to the assembly level
Good problem-solving skills
High school diploma or equivalency
Must use approved Personal Protective Equipment when working in the field, production, and/or warehouse

Benefits

Comp & perks

Healthcare
Dental insurance
Vision insurance
Paid vacation
Generous 401(k) plan
Tuition assistance
Supplemental earnings such as overtime