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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, consultative selling, and enterprise-level program management. Proficient in developing strategic plans to enhance client engagement and drive product adoption while maintaining strong analytical and organizational skills.
Highest-signal resume keywords
Client Relationship ManagementConsultative Selling TechniquesEnterprise Level DeploymentsAnalytical SkillsTechnical Writing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementSales SupportProgram ManagementClient OnboardingGap AnalysisImplementation PlanningProposal DevelopmentPresentation SkillsCustomer Engagement ModelsRFP/RFI Response
Soft Skills
Client EmpathyOrganizational SkillsProblem-SolvingInfluencing ChangeMultitasking
Certifications & Qualifications
Bachelor’s DegreeMaster’s DegreeJD
Industry Keywords
Enterprise ClientsCustomer ChurnClient SatisfactionStakeholder CommunicationProduct Adoption
About the role
Key responsibilities & impact- Design and present solutions for enterprise clients
- Onboard clients and grow and retain enterprise client relationships
- Create ongoing client relationships and drive product/service adoption
- Improve client experience through proactive consultation and gap analysis
- Develop new business opportunities with existing clients by promoting company products and services
- Use consultative selling techniques and represent service and product implementation at enterprise level
- Communicate, present, and influence key stakeholders at all organizational levels
- Create medium- to long-range plans and strategies to protect, grow, and diversify client relationships
- Identify root causes of customer churn and client dissatisfaction
- Respond directly to client issues and adapt to unexpected situations
- Apply customer engagement models ranging from high-touch to low-touch
- Update clients on new tools, products, and offerings and provide demonstrations
- Guide clients through onboarding processes, initiatives, working sessions, and presentations
- Create client deliverables including playbooks and marketing materials and respond to RFPs/RFIs
- Understand case-level and program-level client requirements
- Develop implementation plans for new products and services
- Create team training materials and serve as a visible leader
- Perform other related duties as assigned
Requirements
What you’ll need- Bachelor’s degree (Masters or JD a plus)
- 5 years of work experience with Sales, Sales Support, or project management experience
- Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
- Experience with enterprise level deployments and program management
- Strong analytical and logical skills
- Strong client empathy
- Ability to build relationships with clients
- Ability to affect and influence change with clients
- Outstanding organizational skills and ability to multitask
- Ability to problem-solve and change course/re-plan when issues arise or situations lack clear parameters
- Ability to scope and understand a client’s case and program level goals and needs and develop a plan around them
- Ability to deliver detailed/complex information clearly
- Ability to assist Sales in proposals and presentations and upsell Lighthouse products
- Strong technical writing and presentation skills
- Ability to foster positive and professional relationships at all levels internally and externally
- Ability to delegate work to Client Services, Advisory Services, and other departments
Benefits
Comp & perks- Medical, dental, and vision insurance
- 401k with company match
- Company-paid Life & AD&D insurance
- Company-paid short- and long-term disability
- Telemedicine
- Wellness plans
- Flexible PTO program
- Paid volunteer days
- Voluntary accident, hospitalization, and critical illness insurance
- Pet insurance
- Annual bonus or incentive program