Director, Client Services

Lighthouse

. Lead a project management team (“pod”) consisting of Senior Project Managers, Project Managers, and Discovery Analysts .

Posted 11/9/2026full-timeRemote • United StatesLead💰 $140,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management capabilities, including team leadership, resource allocation, and performance tracking. Excels in client relationship management and effective communication to ensure project success and adherence to timelines and budgets.

Highest-signal resume keywords

Project ManagementClient Relationship ManagementTeam LeadershipAnalytical SkillsEffective Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementPerformance TrackingWorkflow MasteryIssue ResolutionBudget Management

Soft Skills

Problem SolvingOrganizational SkillsConflict ManagementFlexibilityAdaptability

Tools & Technologies

Lighthouse Technologies

Industry Keywords

Key Performance IndicatorsConsultative CommunicationTeam EngagementStakeholder CommunicationQuality Assurance

About the role

Key responsibilities & impact

Lead a project management team (“pod”) consisting of Senior Project Managers, Project Managers, and Discovery Analysts
Drive an exceptional client experience through responsiveness, consultative communication, and adoption of Lighthouse technologies and workflows
Allocate people resources and manage team performance within the assigned pod
Track key performance indicators and lead team engagement and culture
Develop client relationships and ensure consistency in consultative communication and standards
Communicate scope and deadline expectations to internal and external stakeholders
Drive team results in technology, workflow and process mastery, issue resolution, and department or company objectives
Support project start-ups, including kick-off call preparation and standards documentation
Support project closure tasks, including final billing and data destruction
Provide strategic, operating, and results-oriented leadership
Perform other related duties as assigned

Requirements

What you’ll need

Strong analytical and logical skills
Ability to solve problems and deal with a variety of variables where only limited standards exist
Effective written and oral communication skills
Ability to deal with difficult situations and manage conflicts to successful resolutions
Outstanding organizational skills and ability to multitask
Strong project management skills
Ability to interpret written or oral instructions
Ability to work within timelines and budget parameters
Ability to assure quality, accuracy, and timeliness of implementation
Ability to delegate tasks to appropriate inter-department team members
Ability to load balance when workloads exceed team or individual capacity
Flexibility and adaptability for changing and growing workloads
Ability to assess team-member struggles with change and workload and create solutions
Experience managing people managers
Ability to foster positive and professional relationships internally and externally
Ability to use a computer, communicate over the telephone, and read printed material
Ability to be on call periodically and work outside normal working hours, including evenings and weekends

Benefits

Comp & perks

Medical, dental, and vision insurance
401k with company match
Company-paid life and AD&D insurance
Company-paid short- and long-term disability
Telemedicine
Wellness plans
Generous Flexible PTO program
Paid volunteer days
Voluntary accident, hospitalization, and critical illness insurance plans
Pet insurance
Annual bonus or incentive program