Account Manager – Golf

Lightspeed Commerce

. Manage a portfolio of golf course customers and help them get the most value from the Lightspeed platform .

Posted 10/27/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $86,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships within the golf industry, focusing on customer satisfaction, product adoption, and revenue growth. Proficient in consultative approaches and analytical problem-solving to enhance customer success and optimize business outcomes.

Highest-signal resume keywords

Customer Relationship ManagementGolf Industry KnowledgeBilingual in English and FrenchSales Cycle ManagementCustomer Success Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

AnalyticalSolutions-OrientedHighly Self-MotivatedDisciplinedOrganized

Tools & Technologies

Lightspeed PlatformPOS Systems

Industry Keywords

Customer SatisfactionChurn Risk ManagementProduct AdoptionCSATNPSSLA ManagementConsultative SellingBusiness OptimizationMarketing Case StudiesCustomer Experience Improvement

About the role

Key responsibilities & impact

Manage a portfolio of golf course customers and help them get the most value from the Lightspeed platform
Work closely with operators and club managers to increase product adoption, grow revenue within accounts, and ensure long-term customer success
Proactively reach out to customers to drive product usage and add-ons
Expand usage of Lightspeed Golf modules
Identify and address churn risks and ensure adoption of new product launches
Define success criteria with customers, with support from Sales, Services, Support, and Product teams
Provide a point of escalation for issues encountered by large customers
Perform projects and initiatives to improve customer experience and increase CSAT
Identify opportunities for reference accounts and marketing case studies
Report regularly on portfolio status and ensure high CSAT/NPS
Stay current on Lightspeed products, processes, and add-ons
Represent the customer and flag product requests to appropriate teams
Participate in team- and region-wide initiatives and continuous improvements
Provide customers with POS and management best practices
Keep up to date with golf-industry best practices
Help develop and improve Customer Success and Account Management processes
Conduct pre-sale scope calls when needed to determine customer requirements and setup needs
Contribute to wider team objectives beyond the strict scope of the role

Requirements

What you’ll need

Experience managing an extended and complete sales cycle
Strong emphasis on ensuring customer satisfaction
Passion for working with people, understanding unique business needs, and optimizing business output
Bilingual in English and French (spoken and written) is strongly preferred
Experience working with major corporations and maintaining SLAs
Well versed in and passionate about the golf industry
Consultative, analytical, and solutions-oriented
Highly self-motivated, disciplined, and organized
Results and metric-driven
A sense of adventure and an entrepreneurial spirit

Benefits

Comp & perks

Flexible work environment
Flexible paid time off and remote work policies
Equity options
Contributions to your pension plan
Training opportunities
Health and wellness credit
Time off to volunteer
Interest groups, employee-led networks, social committees, and sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave
Medical, dental, wellness, life and disability insurance
RRSP plan and match
Paid parental leave top-up
Paid time off