Lightspeed Commerce

Revenue Operations

• Build and lead a high-performing Revenue Operations team for the B2B business unit
• Establish a best-in-class revenue operations function
• Guide go-to-market teams in strategic planning, reporting, and performance optimization
• Own the development, monitoring, and refinement of KPIs across the customer journey
• Partner with Finance and GTM leadership to develop investment cases for productivity and efficiency
• Lead weekly performance reviews and provide pipeline analysis and forecasting updates for EOM, EOQ, and EOY
• Identify and establish new KPIs for GTM team health and effectiveness
• Conduct bi-weekly deep-dive reviews of New Business and Account Management performance
• Deliver rep-level insights, analyze trends, and identify pipeline risks and opportunities
• Contribute to Weekly Business Reviews
• Facilitate Monthly and Quarterly Business Reviews
• Analyze performance metrics and progress against targets
• Oversee monthly quota attainment and coverage analysis
• Recommend IC quotas and coverage adjustments
• Lead quarterly reforecasting with Finance and GTM leadership
• Identify investment and cost-optimization opportunities
• Execute strategic initiatives aligned with company OKRs and revenue and profitability targets
• Collaborate with Enablement, Product, and Sales on global priorities and product roadmaps

Revenue Operations Manager

Billing Specialist

• Lead the RevOps function for the B2B business unit and build a high-performing team
• Develop and execute strategic initiatives aligned with the company’s OKRs
• Support the achievement of revenue and profitability targets
• Develop, track, and optimize KPIs throughout the customer journey
• Lead weekly performance reviews, including pipeline analysis and end-of-month, quarter-end, and year-end forecasting
• Identify and establish new KPIs to track the health and effectiveness of GTM teams
• Conduct in-depth biweekly analyses of new customer acquisition and account management
• Present representative-level analyses and identify pipeline risks and opportunities
• Participate in weekly business reviews (WBRs)
• Facilitate monthly and quarterly business reviews (MBRs/QBRs)
• Oversee monthly analysis of quota attainment and coverage for sales and customer service teams
• Recommend individual quotas and territory coverage
• Lead the reassessment of quarterly forecasts in collaboration with Finance and GTM leadership
• Adjust revenue and performance targets based on market conditions
• Identify areas for investment and cost optimization
• Collaborate with Training, Product, and Sales teams to align strategy with global priorities and product roadmaps
• Serve as a strategic partner to the Head of RevOps

Billing Operations Manager

Account Executive

• Develop and maintain an advanced understanding of the Dublin hospitality landscape to identify trends and opportunities
• Use market research and insights to shape territory sales plans
• Manage complex and high-velocity sales cycles from discovery and solution design through contract negotiations and implementation handovers
• Consistently outperform monthly MRR targets through entrepreneurial territory management, focusing on high-LTV accounts and portfolio expansion
• Guide clients through needs analysis, solution design, proposals, contract agreements, and onboarding
• Deliver presentations and live demonstrations translating Lightspeed’s technical capabilities into business outcomes
• Maintain a rigorous Salesforce pipeline and update the team accordingly
• Lead outbound initiatives and represent the brand at industry events to cultivate a high-quality pipeline and long-term leads

Senior Field Account Executive

Strategy

• Support corporate and business strategy initiatives through research, analysis, and the development of strategic insights
• Contribute to annual strategic planning and regular strategic review cycles
• Break down complex business issues and conduct quantitative and qualitative analyses
• Develop models, synthesize data, and prepare materials to support executive decision-making
• Contribute to the development of business cases, plans, and recommendations
• Collaborate with cross-functional teams to gather the necessary information and support the implementation of key initiatives
• Track the progress and performance of initiatives against key milestones and objectives

Corporate Strategy Manager

• Oversee global Revenue Operations, Planning, Forecasting, Sales commissions, regional sales operations, and Go-To-Market tools and systems
• Collaborate with Sales, Marketing, and Finance to determine changes to GTM strategy and planning
• Implement performance metrics and influence alignment across revenue operations
• Drive effective revenue operational management within the Go-To-Market function
• Manage revenue growth strategy and execution, operations, enablement, and data analysis for global GTM initiatives
• Ensure global alignment across sales functions
• Lead annual revenue operations planning cycles and cross-functional business alignment
• Develop and influence processes and technologies that optimize revenue growth across routes to market
• Develop cross-functional partnerships across the organization
• Identify strategic priorities and opportunities, oversee objectives and key results, and focus on high-impact initiatives
• Leverage performance analytics and influence cross-functional revenue programs
• Build relationships with executives and leaders across product, engineering, marketing, information technology, finance, and GTM teams
• Build, develop, and manage a diverse team of high-performing managers
• Drive onboarding, ongoing training, retention, and a strong remote culture

Head of Revenue Operations

Salesforce Administrator

• Leverage best practices and understand internal customer needs
• Translate internal customer needs into clear, actionable direction
• Act as the voice of the business while working hand-in-hand with development
• Build trusted relationships and manage stakeholders
• Manage product roadmapping and feature prioritization
• Understand and document business processes, requirements, scenarios and pain points
• Facilitate development of new business processes and identify optimization areas
• Analyze and propose solutions to improve business performance
• Translate business requirements into instructions for technical teams and clarify issues during development
• Manage the agile development process, including sprint and release planning, user acceptance testing and related ceremonies
• Lead change management, including training materials, communication plans and launch schedules
• Collaborate cross-functionally with product and technology teams, corporate data and Go-To-Market
• Contribute to management and development of the IS Product Management Practice by establishing best practices and improving ways of working

Associate Product Manager, Salesforce – Maternity Cover

Software Engineer

• Set engineering strategy for Lightspeed’s Wholesale and Golf businesses
• Translate business priorities into technical direction and actionable plans
• Lead and develop a multi-team organization through managers and senior technical leaders
• Partner with Product and Design to establish priorities, clarify trade-offs, and deliver customer outcomes
• Improve planning, delivery practices, quality standards, and operational discipline
• Strengthen ownership, observability, incident learning, and risk management for critical merchant workflows
• Guide architecture and platform investments to improve product coherence and team leverage
• Foster rapid execution without compromising technical integrity or customer trust
• Build relationships across Retail and the wider company
• Hire, coach, and retain leaders and engineers
• Create growth opportunities for employees
• Communicate progress, risks, and decisions to teams, executives, and cross-functional stakeholders

Senior Director, Software Development

Product Designer

• Lead project work from a design perspective with autonomy and authority
• Facilitate design reviews and working sessions
• Turn ambiguous concepts into useful and delightful product features
• Design solutions supporting automated business operations with AI
• Use AI to synthesize complex data into insights
• Use agentic workflows to rapidly create working prototypes
• Shape prompts and instructions used to develop production experiences
• Design holistic systems, flows, interfaces, and micro-interactions across internal underwriting and operations tooling and merchant-facing experiences
• Draw insights from research and data and translate them into tangible solutions
• Learn and represent the needs of advance underwriters, service teams, and merchants
• Collaborate with product, engineering, risk, and operations teams
• Work in a cross-functional product and engineering trio
• Create design artifacts supporting multifunctional alignment sessions
• Define a product vision through iterative design and delivery for Lightspeed Capital advances, from merchant application through underwriting, issuance, and repayment

Senior Product Designer, Capital Advances

• Own the sales pipeline end-to-end, from targeted opportunity generation through closing and expansion
• Drive outbound strategy into defined market segments using structured cadences
• Test and optimize outbound sales approaches
• Lead consultative discovery sessions and tailored product demonstrations
• Manage and forecast a complex sales pipeline in Salesforce
• Qualify and prioritize opportunities using GTV, business model, and buying timeline
• Partner with SDRs to convert outbound interest into qualified opportunities and closed revenue
• Collaborate with leadership and peers to refine strategy and share insights
• Navigate pricing and negotiations while protecting deal value
• Consistently exceed monthly and quarterly targets
• Sell Lightspeed's cloud commerce platform helping SMBs compete with larger retailers

Outbound Account Executive

DevOps Engineer

• Shape the approach to infrastructure reliability, developer experience and platform capabilities
• Design and maintain scalable, automated AWS infrastructure using Infrastructure as Code
• Build tools and platform services enabling product engineers to ship and operate independently
• Partner with engineering teams to design resilient, secure and cost-effective systems
• Improve engineering practices and delivery processes across distributed, cross-functional teams
• Champion observability, high availability, incident management and disaster recovery
• Apply systems thinking to complex problems
• Lead incident response and drive lasting improvements
• Mentor engineers and influence reliability practices
• Participate in the on-call rotation

Staff Site Reliability Expert

Manager

• Drive successful implementation and onboarding of new customers across Lightspeed systems
• Manage the full project lifecycle from signature to go-live
• Serve as the primary customer contact during onboarding
• Build customer relationships and guide structured, timely rollouts
• Collaborate with Sales and Account Management to understand goals and define tailored onboarding plans
• Lead project planning, requirements scoping, training coordination, deliverable tracking, and go-live readiness
• Manage onboarding pipelines and customer timelines using internal systems
• Apply project management best practices across concurrent engagements
• Mitigate risks proactively and escalate blockers
• Coordinate Implementation Consultants, Implementation Specialists, Account Managers, and Customer Success representatives
• Facilitate communication across departments to resolve issues
• Assess onboarding outcomes and improve implementation processes
• Maintain knowledge of Lightspeed’s product suite, features, updates, and enhancements
• Deliver onboarding within target timelines while maintaining quality
• Support customer satisfaction and cross-functional efficiency

Customer Enablement Manager

• Serve as the primary point of contact during customer onboarding
• Build customer relationships and guide structured, timely rollouts
• Collaborate with Sales and Account Management to understand customer goals and define tailored onboarding plans
• Lead project planning, including scoping requirements, coordinating training, tracking deliverables, and managing go-live readiness
• Manage the onboarding pipeline and customer timelines using internal systems
• Apply project management best practices across concurrent engagements
• Drive timely execution and proactively mitigate risks
• Coordinate Implementation Consultants, Implementation Specialists, Account Managers, and Customer Success representatives
• Escalate blockers and bridge communication across departments
• Assess onboarding outcomes and refine internal implementation processes
• Maintain knowledge of Lightspeed’s product suite, features, updates, and enhancements
• Deliver onboarding within target timelines while maintaining quality
• Support customer satisfaction and cross-functional efficiency
• Maintain organized project data and communications throughout the lifecycle

Customer Enablement Manager – Golf

Onboarding Specialist

• Ensure the successful implementation and onboarding of new customers onto Lightspeed systems
• Manage the full project lifecycle, from contract signing through go-live
• Serve as the primary point of contact throughout onboarding and guide customers through a structured deployment
• Collaborate with Sales and Account Management teams to define tailored onboarding plans
• Lead project planning, requirements gathering, training coordination, deliverable tracking, and go-live readiness
• Manage the onboarding pipeline and customer timelines using internal systems
• Apply project management best practices across multiple concurrent engagements and mitigate risks
• Coordinate implementation consultants and specialists, account managers, and customer service representatives
• Escalate roadblocks and facilitate cross-functional communication to resolve issues
• Assess onboarding outcomes and improve internal processes
• Maintain knowledge of the Lightspeed product portfolio, including its features, updates, and enhancements
• Meet targets related to time to value, customer satisfaction, cross-functional efficiency, and engagement quality

Customer Onboarding Manager, Golf

Technical Program Manager

• Define the organization-wide strategy for managing cloud, vendor, and AI costs
• Continuously reassess what to optimize, the priorities, and the rationale based on the actual concentration of spending and risk
• Build the AI cost management framework
• Analyze cloud usage, vendor contracts, and AI spending to identify inefficiencies and reduce unnecessary costs
• Design or shape cost dashboards, automations, and monitoring systems
• Recommend specific technical optimizations and determine when an engineering partnership is required
• Oversee and, at times, execute multiple cost optimization initiatives
• Manage cost allocation, monitoring, and alerts, then present spending and savings reports to leadership
• Partner with FP&A to define and establish key cost metrics
• Manage cross-functional dependencies, risks, and change with SRE, Engineering, Data, FP&A, and Procurement teams
• Present senior leadership with insights into feasibility, timelines, risks, and cost trade-offs
• Balance centralized standards with business-unit autonomy
• Surface issues and advocate for change across products and teams
• Partner with Delivery Operations leadership on TPM career development, best practices, and the foundations of the TPM function
• Mentor other TPMs
• Contribute to optimizing cloud, vendor, and AI spending at Lightspeed, an all-in-one commerce platform for merchants

Principal Technical Program Manager – FinOps

• Own the strategy for cloud, vendor, and AI cost management across the organization
• Reassess optimization priorities based on spend and risk concentration
• Build the framework for AI cost management
• Analyze cloud usage, vendor contracts, and AI spend to identify inefficiencies and reduce unnecessary costs
• Build or directly shape dashboards, automations, and monitoring systems
• Propose technical optimizations and determine when deeper engineering partnership is needed
• Apply hands-on experience building and automating with AI
• Oversee and sometimes execute multiple cost-optimization initiatives simultaneously
• Own cost attribution, monitoring, alerting, reporting, and savings narratives for leadership
• Partner with FP&A to establish key cost-efficiency metrics
• Manage dependencies, risk, and change across SRE, Engineering, Data, FP&A, and Procurement
• Advise senior and executive stakeholders on feasibility, timelines, risk, and cost trade-offs
• Balance centralized cost-management standards with business-unit autonomy
• Surface issues and advocate for change across products and teams
• Partner with Delivery Ops leadership on TPM career development and best practices
• Mentor other TPMs and raise the technical and strategic bar across the team