Collections Specialist – Accounts Receivable

Lightspeed Commerce

. Proactively manage a portfolio of overdue customer accounts and consistently follow up through regular calls, emails, and other customer contacts.

Posted 10/6/2026full-timeBerlin • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing overdue customer accounts, utilizing strong analytical skills in Excel and Google Sheets for data analysis, and providing exceptional customer service. Proficient in financial processes and compliance regulations, with fluency in German and English, and a proactive approach to resolving account discrepancies.

Highest-signal resume keywords

Collections ManagementAccounts ReceivableFluent GermanExcel Data AnalysisSalesforce CRM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections ManagementAccounts ReceivableExcelGoogle SheetsData AnalysisDocumentation PreparationFinancial ProcessesCompliance Regulations

Soft Skills

Customer ServiceProactive ApproachDetail-OrientedTime ManagementSolution-Oriented

Tools & Technologies

SalesforceCRM Systems

Industry Keywords

Credit ControlOverdue AccountsPayment DiscrepanciesCustomer AccountsCollection Agencies

About the role

Key responsibilities & impact

Proactively manage a portfolio of overdue customer accounts and consistently follow up through regular calls, emails, and other customer contacts.
Work with customers to resolve outstanding balances promptly and maintain accurate, well-managed accounts.
Identify accounts that need to be referred to external collection agencies, and prepare and forward the necessary documentation.
Maintain ongoing communication with collection agencies and support the resolution of overdue balances.
Create and analyze reports in Excel and Google Sheets to identify overdue accounts and prioritize actions.
Support month-end closing processes related to accounts receivable and payment discrepancies.
Monitor customer accounts for missed or late payments and other irregularities, and proactively address potential issues at an early stage.
Provide excellent customer service, respond promptly to inquiries, and resolve issues with a solution-oriented approach.
Work as part of the Lightspeed Finance team, supporting a cloud-based commerce platform for merchants.

Requirements

What you’ll need

Professional experience in collections, accounts receivable, or a comparable credit control position.
Fluent German at native-speaker level.
Very good written and spoken English.
French language skills are a strong plus.
Good knowledge of Excel and Google Sheets, including formulas, pivot tables, and data analysis.
Experience with Salesforce or a comparable CRM system is an advantage.
Proactive and results-oriented approach to work.
Accurate and detail-oriented working style, particularly when handling data entry and documentation.
Strong time-management skills and the ability to effectively prioritize a portfolio of customer accounts.
Good understanding of financial processes, as well as relevant financial and compliance regulations.
Legal authorization to work in the country where the position is advertised must be confirmed in the application form.

Benefits

Comp & perks

The opportunity to work in a truly flexible environment.
Unlock your potential through our growth program, with opportunities for promotion and career development.
Genuine career opportunities at a company that creates new jobs every day.
Lightspeed stock ownership program—we are all owners.
Health & Wellness Budget—up to €400 per year for gym memberships, yoga classes, a new bicycle, or anything else that supports your health.
Mental health support through the Modern Health app, including meditation, coaching, and counseling, available to every employee.
Free access to LinkedIn Learning and your career GPS.
Paid time off for volunteering and social engagement.
Regular team breakfasts and events at our offices.
Inclusive, barrier-free workplace with accommodations available on request.