Collections Specialist, German Speaking

Lightspeed Commerce

. Proactively manage and follow up on delinquent portfolio accounts through outbound calls, emails and customer outreach .

Posted 10/5/2026full-timeBerlin • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing delinquent accounts through proactive customer engagement and follow-up, utilizing strong financial acumen and attention to detail. Proficient in data analysis and reporting using Excel and Google Sheets to support collections efforts.

Highest-signal resume keywords

Collections ExperienceAccounts Receivable ManagementFluent GermanProficiency in ExcelSalesforce Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CollectionsAccounts ReceivableData AnalysisFinancial RegulationsExcelGoogle SheetsFormulasPivot TablesCustomer EngagementPayment Discrepancies

Soft Skills

Attention to DetailTime ManagementProactive ApproachResults-DrivenCustomer Service

Tools & Technologies

SalesforceCRM

Industry Keywords

Credit ControlDelinquent AccountsCustomer OutreachFinancial AcumenBerlin

About the role

Key responsibilities & impact

Proactively manage and follow up on delinquent portfolio accounts through outbound calls, emails and customer outreach
Drive timely resolution of past-due balances through customer engagement and follow-up
Identify, prepare and forward accounts to appropriate collection agencies when needed
Maintain ongoing communication with collection agencies to resolve delinquent accounts
Generate and review reports in Excel/Google Sheets to identify and prioritise overdue accounts
Assist in month-end closing processes related to accounts receivable and payment discrepancies
Monitor customer account details for non-payments, delayed payments and other irregularities
Provide exceptional customer service by responding to inquiries and resolving issues promptly
Serve as part of the Finance team in a customer-facing Collections Specialist role

Requirements

What you’ll need

Prior experience in collections, accounts receivable, or a related credit control role required
Fluent/native-level German and strong English, spoken and written
French is a strong plus
Proficiency in Excel and Google Sheets, including formulas, pivot tables and data tracking
Experience with Salesforce or similar CRM strongly preferred
Proactive, results-driven approach to collections with strong follow-up discipline
Attention to detail and accuracy in data entry and documentation
Strong time management and ability to prioritise a portfolio of accounts
Financial acumen and familiarity with financial regulations
Role based in Berlin, Germany
Legal eligibility to work in the country where the role is advertised is addressed in the application requirements

Benefits

Comp & perks

Genuine career opportunities in a company that’s creating new jobs every day
Work in a team large enough for growth but lean enough to make a real impact
Exposure to modern and proven technology
Ability to work and grow in a truly flexible environment
Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture
Lightspeed equity scheme
Health & Wellness Credit—expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or other health activities
Mental Health Support through the Modern Health App, including meditation, coaching or counselling
People Experience benefit allowing work from pretty much anywhere in the world for 60 days a year
Subsidy to annual travel pass for public transport to the Berlin office
Regular breakfast or lunches, drinks and snacks in the Berlin office
Inclusive and barrier-free workplace; accommodations available during the selection process