Customer Enablement Manager

Lightspeed Commerce

. Drive successful implementation and onboarding of new customers across Lightspeed systems .

Posted 9/18/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$74,000 - CA$82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer implementation and project management within a SaaS environment, effectively managing multiple onboarding projects while ensuring customer satisfaction and operational efficiency. Proficient in stakeholder management, communication, and problem-solving to drive successful onboarding outcomes.

Highest-signal resume keywords

Customer ImplementationProject ManagementSaaS EcosystemsStakeholder ManagementGolf Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Lifecycle ManagementRequirements ScopingData MigrationIntegration WorkflowsExcel/Sheets Proficiency

Soft Skills

Strong CommunicationProblem-SolvingAdaptabilityPolished Phone Etiquette

Tools & Technologies

ChurnZeroHubSpotSalesforcePOS PlatformsMac OS XIOSG-Suite

Industry Keywords

B2B EnvironmentCustomer SuccessImplementation ConsultantsImplementation Specialists

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Drive successful implementation and onboarding of new customers across Lightspeed systems
Manage the full project lifecycle from signature to go-live
Serve as the primary customer contact during onboarding
Build customer relationships and guide structured, timely rollouts
Collaborate with Sales and Account Management to understand goals and define tailored onboarding plans
Lead project planning, requirements scoping, training coordination, deliverable tracking, and go-live readiness
Manage onboarding pipelines and customer timelines using internal systems
Apply project management best practices across concurrent engagements
Mitigate risks proactively and escalate blockers
Coordinate Implementation Consultants, Implementation Specialists, Account Managers, and Customer Success representatives
Facilitate communication across departments to resolve issues
Assess onboarding outcomes and improve implementation processes
Maintain knowledge of Lightspeed’s product suite, features, updates, and enhancements
Deliver onboarding within target timelines while maintaining quality
Support customer satisfaction and cross-functional efficiency

Requirements

What you’ll need

3-5 years of experience in customer implementation, project management, or consulting roles in a SaaS or tech-driven B2B environment
Golf industry experience
Proven ability to simultaneously manage multiple onboarding projects with complex technical and operational components
Bachelor’s degree in Business, Technology, or a related field, or equivalent experience
Familiarity with POS platforms is highly advantageous
Technical fluency with integration workflows, data migration, and SaaS ecosystems
Strong communication, stakeholder management, and problem-solving skills
Ability to adapt quickly in ambiguous, fast-changing environments
Hands-on experience with ChurnZero, HubSpot, and Salesforce is an asset
Polished phone etiquette
Excellent written and verbal communication in English
Intermediate Excel/Sheets skills
Knowledge of Mac OS X, iOS, and G-Suite

Benefits

Comp & perks

A flexible work environment
Flexible paid time off and remote work policies
Equity options
Contributions to your pension plan
Training opportunities
Health and wellness credit
Time off to volunteer
Interest groups, employee-led networks, social committees, and sponsored sports teams
Computer purchase program for a personal MacBook
Enhanced parental leave
Medical, dental, wellness, life and disability insurance
RRSP plan and match
Paid parental leave top-up
Paid time off
Continuous learning opportunities
Global mobility