Customer Enablement Manager – Golf

Lightspeed Commerce

. Serve as the primary point of contact during customer onboarding .

Posted 9/18/2026full-timeMontreal • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding and project management within a SaaS environment, with a focus on building relationships, managing timelines, and ensuring customer satisfaction. Proficient in coordinating cross-functional teams and applying best practices to drive successful implementation outcomes.

Highest-signal resume keywords

Customer Onboarding ManagementProject Management Best PracticesSaaS Ecosystem FamiliarityStakeholder ManagementTechnical Fluency with Integration Workflows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningData MigrationPOS Platform FamiliarityIntermediate Excel/Sheets SkillsImplementation Process Assessment

Soft Skills

Strong Communication SkillsProblem-Solving SkillsPolished Phone EtiquetteAdaptability in Fast-Changing EnvironmentsDiplomacy in Communication

Tools & Technologies

ChurnZeroHubSpotSalesforceMac OS XIOSG-Suite

Industry Keywords

Golf Industry ExperienceB2B EnvironmentCustomer SatisfactionImplementation Consultants CoordinationOnboarding Pipeline Management

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Serve as the primary point of contact during customer onboarding
Build customer relationships and guide structured, timely rollouts
Collaborate with Sales and Account Management to understand customer goals and define tailored onboarding plans
Lead project planning, including scoping requirements, coordinating training, tracking deliverables, and managing go-live readiness
Manage the onboarding pipeline and customer timelines using internal systems
Apply project management best practices across concurrent engagements
Drive timely execution and proactively mitigate risks
Coordinate Implementation Consultants, Implementation Specialists, Account Managers, and Customer Success representatives
Escalate blockers and bridge communication across departments
Assess onboarding outcomes and refine internal implementation processes
Maintain knowledge of Lightspeed’s product suite, features, updates, and enhancements
Deliver onboarding within target timelines while maintaining quality
Support customer satisfaction and cross-functional efficiency
Maintain organized project data and communications throughout the lifecycle

Requirements

What you’ll need

3-5 years of experience in customer implementation, project management, or consulting roles in a SaaS or tech-driven B2B environment
Golf industry experience
Proven ability to simultaneously manage multiple onboarding projects with complex technical and operational components
Bachelor’s degree in Business, Technology, or a related field - or equivalent experience
Familiarity with POS platforms is highly advantageous
Technical fluency with integration workflows, data migration, and SaaS ecosystems
Strong communication, stakeholder management, and problem-solving skills
Comfort operating in ambiguous, fast-changing environments and adapting quickly when priorities shift
Hands-on experience with ChurnZero, HubSpot, and Salesforce is an asset
Polished phone etiquette
Excellent written and verbal communication in English
Familiarity with the golf industry
Intermediate Excel/Sheets skills for tracking, analysis, and reporting
Ability to keep internal and external stakeholders informed and aligned
Comfort navigating handoffs and escalations with diplomacy and clarity
Knowledge of Mac OS X, iOS, and G-Suite

Benefits

Comp & perks

Flexible work environment with 3 days a week in office
Flexible paid time off and remote work policies
Equity options
Contributions to your pension plan
Training opportunities
Health and wellness credit
Time off to volunteer
Interest groups, employee-led networks, social committees, and sponsored sports teams
Computer purchase program for a personal MacBook
Enhanced parental leave
Continuous learning opportunities
Global mobility
Inclusive and barrier-free workplace
Accommodations available on request for candidates with disabilities