Inbound Sales Development Representative – Hospitality

Lightspeed Commerce

. Drive new business growth by qualifying warm inbound leads from marketing-generated sources, primarily by telephone and email .

Posted 10/27/2026full-timeMontreal • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in lead qualification and customer engagement, leveraging strong communication skills to provide exceptional service. Proficient in managing customer databases and utilizing technology to enhance sales strategies.

Highest-signal resume keywords

Lead QualificationSalesforce ManagementBilingualism in French and EnglishCustomer Service SkillsTechnology Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lead QualificationSalesforce ManagementCustomer Database ManagementSales Pipeline DevelopmentTechnology Experience

Soft Skills

Excellent Customer ServiceStrong Listening SkillsVerbal CommunicationWritten CommunicationSelf-Starter

Industry Keywords

Inbound LeadsHospitality ExperienceSales GoalsCustomer-Facing ExperienceVisa Sponsorship Eligibility

About the role

Key responsibilities & impact

Drive new business growth by qualifying warm inbound leads from marketing-generated sources, primarily by telephone and email
Nurture inbound leads through qualification for Lightspeed’s inside sales team
Provide prospects and customers with a world-class first impression and experience
Identify customer needs and assess whether Lightspeed solutions are a good fit
Manage incoming calls, emails, chats, referrals, and multiple lead sources
Manage the existing customer database in Salesforce and log all communications
Work with the Hospitality Sales Manager to develop strategies that grow the sales pipeline
Consistently meet monthly and quarterly goals
Handle other duties and responsibilities defined by management

Requirements

What you’ll need

2+ years of sales or customer-facing experience
Experience in technology (software, mobile or other) is a major plus
Experience in hospitality is an asset
Bilingualism in French and English
Excellent customer service and telephone skills
Strong listening, verbal, and written communication
Autonomous, outgoing, and a self-starter
Tech savvy, with the ability to understand people who are not
Fluency in English as a working language is required
Legally eligible to work in the country where the role is advertised, with applicable visa sponsorship requirements addressed

Benefits

Comp & perks

A flexible work environment that empowers you to do your best work
A culture that celebrates performance
Career-defining opportunities
Flexible paid time off and remote work policies
Equity options
Contributions to your pension plan
Training opportunities to grow your skills and career
Health and wellness credit
Time off to volunteer and give back to your community
Interest groups, employee-led networks, social committees, and sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave
Continuous learning opportunities
Global mobility
Inclusive and barrier-free workplace