Inbound Sales Development Representative – Hospitality

Lightspeed Commerce

. Drive new business growth by qualifying warm inbound leads from marketing-generated sources, including marketing referrals and quote/demo requests .

Posted 11/2/2026full-timeMontreal • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in lead qualification and nurturing, with a strong focus on customer service and communication skills. Proficient in managing customer databases and developing sales strategies to drive business growth.

Highest-signal resume keywords

Lead QualificationSalesforce ManagementCustomer Service ExcellenceBilingualism in English and FrenchHospitality Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Lead QualificationSalesforce ManagementSales Pipeline DevelopmentTechnology UnderstandingCustomer Database Management

Soft Skills

Excellent Communication SkillsStrong Listening SkillsAutonomousOutgoingSelf-Starter

Industry Keywords

Inbound LeadsHospitalityCustomer ExperienceSales GrowthMarketing Referrals

About the role

Key responsibilities & impact

Drive new business growth by qualifying warm inbound leads from marketing-generated sources, including marketing referrals and quote/demo requests
Nurture inbound leads through qualification for Lightspeed’s inside sales team
Provide prospects and customers with a world-class first experience
Identify customer needs and determine whether Lightspeed solutions are a good fit
Manage incoming calls, emails, chats, referrals, and multiple lead sources
Manage the existing customer database in Salesforce and log all communications
Work with the Hospitality Sales Manager to develop sales-pipeline growth strategies
Consistently meet monthly and quarterly goals
Handle other duties and responsibilities as defined by management

Requirements

What you’ll need

2+ years of sales or customer-facing experience
Experience in technology (software, mobile, or other) is a major plus
Experience in hospitality is an asset
Bilingualism in English and French
Excellent customer service and telephone skills
Strong listening, verbal, and written communication
Autonomous, outgoing, and a self-starter
Tech savvy, with the ability to understand people who are not
Entrepreneurial mindset
Fluency in English as a working language is required

Benefits

Comp & perks

A flexible work environment that empowers you to do your best work
A culture that celebrates performance
The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
Career-defining opportunities
Flexible paid time off and remote work policies
Equity options
Contributions to your pension plan
Training opportunities to grow your skills and career
Health and wellness credit
Time off to volunteer and give back to your community
Interest groups, employee-led networks, social committees, and sponsored sports teams
Computer purchase program to get your personal MacBook
Enhanced parental leave
Continuous learning opportunities
Global mobility
Benefits designed to support employees