SaaS Account Manager, German-Speaking

Lightspeed Commerce

. Strategically develop an existing customer portfolio in the DACH market .

Posted 10/6/2026full-timeBerlin • GermanyJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B SaaS account management, focusing on customer success, upselling, and retention strategies. Proficient in leveraging CRM and analytics tools to drive data-informed decisions and enhance customer engagement.

Highest-signal resume keywords

B2B SaaS Account ManagementCustomer SuccessUpselling and ExpansionCRM and Analytics ToolsFluent German

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer SuccessRevenue GrowthData AnalysisBusiness Intelligence

Soft Skills

Proactive Working StyleStrong CommunicationStakeholder EngagementOwnership

Tools & Technologies

SalesforceLookerChurnZero

Industry Keywords

DACH MarketSaaSChurn ReductionValue CreationCross-Sell and Upsell

About the role

Key responsibilities & impact

Strategically develop an existing customer portfolio in the DACH market
Drive expansion, retention, renewals, and value creation
Identify cross-sell and upsell opportunities based on usage data, business objectives, and market trends
Use CRM and analytics tools such as Salesforce, Looker, and ChurnZero to make data-driven decisions
Develop actionable recommendations
Lead business reviews, build executive alignment, and develop tailored success plans
Act as the liaison between customers and the Sales, Implementation, Support, and Product teams
Share customer feedback to help further develop the SaaS platform
Promote sustainable growth and product adoption

Requirements

What you’ll need

At least 2–3 years of experience in B2B SaaS account management, customer success, or consultative sales
Proven success in increasing revenue from existing customers through upselling, expansion, renewals, and churn reduction
Independent, proactive working style with a strong sense of ownership
Ability to communicate with stakeholders at management and C-level and clearly articulate value
Analytical mindset and experience using CRM, BI, and customer engagement tools
Fluent German and strong written and spoken English skills

Benefits

Comp & perks

Work from Anywhere: Work remotely from anywhere in the world for up to 60 days per year
Hybrid working model
Equity participation: Lightspeed Stock Option Program
€400 Health & Wellness budget for physical and mental well-being
Mental health support through the Modern Health app
Impact-driven, agile team with a global vision
Inclusive and accessible work environment
Contribution toward or participation in the stock option program