Strategic Account Manager – Enterprise Hospitality

Lightspeed Commerce

. Act as the main point of contact for the largest and most strategic hospitality customers .

Posted 11/12/2026full-timeMarseille • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Strategic Customer Success within a B2B SaaS environment, focusing on driving growth, retention, and product adoption. Proficient in relationship management with C-level stakeholders and skilled in analyzing SaaS metrics to optimize customer journeys.

Highest-signal resume keywords

Account ManagementStrategic Customer SuccessSaaS Metrics AnalysisRelationship ManagementFluent in French and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Net Revenue RetentionProduct AdoptionData AnalysisStakeholder EngagementQuarterly Business Reviews

Soft Skills

OwnershipCollaborationConfidence

Industry Keywords

B2B SaaSHospitalityPOSCustomer FeedbackCustomer Journey Optimization

About the role

Key responsibilities & impact

Act as the main point of contact for the largest and most strategic hospitality customers
Develop and execute strategic account plans to drive growth, retention, and product adoption
Increase product usage and grow Net Revenue Retention across the portfolio
Plan and lead quarterly business reviews and success plans
Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early
Build trusted relationships with C-level and operational stakeholders
Position Lightspeed as a long-term strategic partner
Collaborate with Product, Customer Success, Implementation, and Support teams
Collect customer feedback and share it with relevant teams to identify product gaps and optimize the customer journey

Requirements

What you’ll need

3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers
Strong understanding of SaaS metrics, including NRR, product adoption, expansion, renewals, and churn
Strong sense of ownership; hands-on and data-driven approach
Highly skilled in relationship management
Experience managing complex, multi-level stakeholder structures
Confidence engaging with C-level, operations, and technical teams
Fluent business-level French and English
Experience in hospitality, POS, or hospitality tech is a plus but not required

Benefits

Comp & perks

Lightspeed equity scheme
Health & Wellness Credit: up to 400 EUR per year toward gym membership, yoga classes, a new bike, or other health activities
Mental Health Support through the Modern Health App, including meditation, coaching, and counseling
People Experience benefit allowing work from pretty much anywhere in the world for 60 days a year
Time off to volunteer and give back to the community
Health insurance with attractive guarantee plans
Flexible work environment
Career opportunities and professional development
Exposure to modern and proven technology