Strategic Account Manager – Enterprise Hospitality

Lightspeed Commerce

. Act as the main point of contact for the largest and most strategic hospitality customers .

Posted 11/12/2026full-timeRemote • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Strategic Customer Success within a B2B SaaS environment, focusing on driving growth, retention, and product adoption. Proficient in analyzing SaaS metrics and building relationships with C-level stakeholders to enhance customer experience.

Highest-signal resume keywords

Account ManagementStrategic Customer SuccessSaaS Metrics AnalysisRelationship ManagementFluent in French and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS MetricsNet Revenue RetentionProduct AdoptionData AnalysisStakeholder Management

Soft Skills

OwnershipRelationship BuildingCollaborationConfidence

Industry Keywords

B2B SaaSHospitalityPOSCustomer SuccessCustomer Experience

About the role

Key responsibilities & impact

Act as the main point of contact for the largest and most strategic hospitality customers
Develop and execute strategic account plans to drive growth, retention, and product adoption
Increase product usage and grow Net Revenue Retention across the portfolio
Plan and lead quarterly business reviews and success plans
Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early
Build trusted relationships with C-level and operational stakeholders
Position Lightspeed as a long-term strategic partner
Collaborate with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience
Collect customer feedback and share it with relevant teams to identify product gaps and optimize the customer journey

Requirements

What you’ll need

3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers
Strong understanding of SaaS metrics, including NRR, product adoption, expansion, renewals, and churn
Ability to use SaaS metrics to manage an account portfolio
Strong sense of ownership; hands-on and data-driven approach
Highly skilled in relationship management
Experience managing complex, multi-level stakeholder structures
Confidence engaging with C-level, operations, and technical teams
Fluent business-level French and English
Experience in the hospitality, POS, or hospitality tech industry is a plus, but not required

Benefits

Comp & perks

Genuine career opportunities in a company that’s creating new jobs every day
Work in a team large enough for growth but lean enough to make a real impact
Exposure to modern and proven technology
Ability to work and grow in a truly flexible environment
Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture
Lightspeed equity scheme
Health & Wellness Credit—expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or other health activities
Mental Health Support through the Modern Health App, including meditation, coaching or counseling
People Experience benefit allowing work from pretty much anywhere in the world for 60 days a year
Time off to volunteer and give back to your community
Health insurance with attractive guarantee plans