Support Specialist, Dutch

Lightspeed Commerce

. Serve as the first point of contact for customers needing assistance .

Posted 9/17/2026full-timeBerlin • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and technical support skills, with a focus on providing exceptional customer experiences. Proficient in troubleshooting, documenting, and resolving issues while effectively communicating in Dutch and English.

Highest-signal resume keywords

Customer Service ExperienceTechnical SupportVerbal And Written Communication SkillsExperience Supporting SaaS ProductsKnowledge Of Hospitality Industry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingIssue ResolutionBasic HTML/CSSComputer NetworkingExperience With iOS Applications

Soft Skills

Attention To DetailFlexibilityPassion In Technology

Tools & Technologies

IOSAndroidOSXWindowsTicketing Platforms

Industry Keywords

HospitalitySaaSCustomer AssistanceQuality Assurance

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Serve as the first point of contact for customers needing assistance
Handle requests ranging from general education to hardware and software investigation
Investigate, troubleshoot, test and resolve issues hospitality customers face during service
Work with a global, multi-language 24x7 team across APAC, EMEA and NOAM
Provide support via phone, chat and email while maintaining Lightspeed's Gold Class support standard
Use consistent troubleshooting techniques to identify customer issues and provide prompt, appropriate solutions
Document, track and resolve customer interactions in support platforms
Identify, reproduce and escalate product issues and bugs to the Quality Assurance team
Track escalated issues through resolution with customers, partners and Lightspeed team members
Advocate and promote improvements to products and services
Operate within a roster/schedule to ensure high availability of customer assistance in collaboration with the manager

Requirements

What you’ll need

Previous customer service experience and/or technical support
Strong attention to detail with an emphasis on providing an exceptional customer experience
Excellent verbal and written communication skills in Dutch and English
Basic experience using common online, mobile and desktop platforms: iOS, Android, OSX, Windows
Must apply with a CV in English
Flexibility to work different days and shifts, including weekends
Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms (preferred)
Experience or knowledge of the Hospitality industry (preferred)
Experience supporting a SaaS product (preferred)
Experience supporting an iOS application (preferred)
Computer networking experience or interest (preferred)
Passion in technology (preferred)
Working knowledge of Mac OS and basic knowledge of HTML/CSS (preferred)
Hospitality experience (preferred)
Dutch or French written and verbal communication skills (preferred)

Benefits

Comp & perks

Unlimited Annual Leave with our PTO scheme
400€ annually towards Health and Wellbeing
Dental cover
Private healthcare
Optical cover
Opportunity to join a growing team, in a fast-paced, high-growth company
Work with a team of incredibly talented and forward-thinking people
Work for a team that values hard work, and knows how to celebrate the wins
Amazing benefits & perks, including equity for all Lightspeeders
Diverse and inclusive workplace
Accommodations available on request for candidates taking part in all aspects of the selection process