Support Specialist, Dutch Speaking

Lightspeed Commerce

. Serve as the first point of contact for customers needing assistance .

Posted 9/17/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and technical support skills, with a focus on troubleshooting and resolving issues in a SaaS environment. Proficient in communication in Dutch and English, with experience in the hospitality industry and familiarity with various operating systems.

Highest-signal resume keywords

Customer Service ExperienceTechnical SupportSaaS Product SupportDutch Communication SkillsTroubleshooting Techniques

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportCustomer SupportBasic HTML/CSSComputer NetworkingIOS Application SupportMac OS KnowledgeWindows ExperienceAndroid ExperienceTicketing Systems

Soft Skills

Attention to DetailVerbal CommunicationWritten CommunicationFlexibilityCustomer Experience Focus

Tools & Technologies

Customer Support PlatformsPhone SupportEmail SupportLive Chat PlatformsMobile Platforms

Industry Keywords

Hospitality IndustrySaaSMultilingual Support24x7 SupportGlobal Collaboration

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Serve as the first point of contact for customers needing assistance
Handle requests ranging from general education to hardware and software investigation
Investigate, troubleshoot, test, and resolve issues hospitality customers may face during service
Collaborate with global, multilingual 24x7 teams across APAC, EMEA, and NOAM
Provide customer support via phone, chat, and email
Use troubleshooting techniques to identify customer issues and provide prompt solutions
Document, track, and resolve interactions in customer support platforms
Identify, reproduce, and escalate product issues and bugs to the Quality Assurance team
Track escalated issues through resolution with customers, partners, and Lightspeed team members
Advocate and promote improvements to products and services
Operate within a roster/schedule to ensure high availability of customer assistance

Requirements

What you’ll need

Previous customer service experience and/or technical support
Strong attention to detail with an emphasis on providing an exceptional customer experience
Excellent verbal and written communication skills in Dutch and English
Basic experience using common online, mobile and desktop platforms: iOS, Android, OSX, Windows
Ability to work flexibly across days and shifts, including weekends
Ability to work within a roster/schedule
CV must be submitted in English
Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms (preferred)
Experience or knowledge of the Hospitality industry (preferred)
Experience supporting a SaaS product (preferred)
Experience supporting an iOS application (preferred)
Computer networking experience or interest (preferred)
Passion in technology (preferred)
Working knowledge of Mac OS and basic knowledge of HTML/CSS (preferred)
Hospitality experience (preferred)
Dutch or French written and verbal communication skills (preferred)

Benefits

Comp & perks

Unlimited Annual Leave with our PTO scheme
400€ annually towards Health and Wellbeing
Dental cover
Private healthcare
Optical cover
Opportunity to join a growing team, in a fast-paced, high-growth company
Work with a team of incredibly talented and forward-thinking people
Work for a team that values hard work, and knows how to celebrate the wins
Amazing benefits & perks, including equity for all Lightspeeders
Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family