FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Support Specialist, German Speaking
Lightspeed Commerce. Serve as the first point of contact for customers needing assistance .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and technical support skills, with a focus on troubleshooting and resolving issues for hospitality customers. Proficient in communication in both German and English, with experience in SaaS product support and familiarity with various operating systems.
Highest-signal resume keywords
Customer Service ExperienceTechnical Support SkillsBilingual Communication (German and English)SaaS Product SupportHospitality Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting TechniquesIssue ResolutionBasic HTML/CSS KnowledgeComputer NetworkingExperience with iOS Applications
Soft Skills
Attention to DetailExceptional Customer Experience FocusFlexible Work Schedule Adaptability
Tools & Technologies
Customer Support PlatformsOnline PlatformsMobile PlatformsDesktop PlatformsTicketing Systems
Industry Keywords
HospitalitySaaSMultilingual SupportTechnical SupportCustomer Interaction
Tech Stack
Tools & technologiesAndroidiOS
About the role
Key responsibilities & impact- Serve as the first point of contact for customers needing assistance
- Handle requests ranging from general education to hardware and software investigation
- Investigate, troubleshoot, test and resolve issues for hospitality customers during service
- Collaborate with global, multilingual 24x7 teams across APAC, EMEA and NOAM
- Provide support via phone, chat and email
- Use troubleshooting techniques to identify customer issues and provide solutions
- Document, track and resolve interactions in customer support platforms
- Identify, reproduce and escalate product issues and bugs to Quality Assurance
- Track issues through resolution with customers, partners and internal team members
- Advocate and promote product and service improvements
- Operate within a roster/schedule to maintain high customer-support availability
Requirements
What you’ll need- Previous customer service experience and/or technical support
- Strong attention to detail with an emphasis on providing an exceptional customer experience
- Excellent verbal and written communication skills in German and English
- Basic experience using common online, mobile and desktop platforms: iOS, Android, OSX, Windows
- CV must be in English
- Ability to work flexibly across days and shifts, including weekends
- Experience interacting with customers through phone, email, ticketing and live chat platforms (preferred)
- Experience or knowledge of the hospitality industry (preferred)
- Experience supporting a SaaS product (preferred)
- Experience supporting an iOS application (preferred)
- Computer networking experience or interest (preferred)
- Passion for technology (preferred)
- Working knowledge of Mac OS and basic knowledge of HTML/CSS (preferred)
- Hospitality experience (preferred)
- Dutch or French written and verbal communication skills (preferred)
Benefits
Comp & perks- Unlimited Annual Leave with our PTO scheme
- £400 annually towards Health and Wellbeing
- Dental cover
- Private healthcare
- Optical cover
- Opportunity to join a growing team, in a fast-paced, high-growth company
- Work with a team of incredibly talented and forward-thinking people
- Work for a team that values hard work, and knows how to celebrate the wins
- Amazing benefits & perks, including equity for all Lightspeeders
- Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family