Team Lead, Hospitality Sales

Lightspeed Commerce

. Lead, motivate, and develop SDRs across inbound and outbound motions through coaching, call evaluations, performance check-ins, and actionable feedback .

Posted 10/16/2026full-timeMontreal • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in coaching and developing Sales Development Representatives (SDRs) while executing effective inbound and outbound sales strategies. Proficient in utilizing AI tools for sales planning and performance monitoring, with a solid understanding of B2B sales processes and metrics.

Highest-signal resume keywords

B2B Sales ExperienceAI Tool UtilizationCoaching and Team LeadershipSalesforce ExperiencePerformance Metrics Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Process KnowledgePerformance KPI MonitoringAccount ResearchProspect IdentificationSales PlanningTechnical AptitudeData-Driven Decision MakingSales Target AchievementMultitaskingPrioritization

Soft Skills

Customer Service SkillsCommunication SkillsListening SkillsCoaching PassionCollaboration

Tools & Technologies

SalesforceAI ToolsMac OS XIOS

Industry Keywords

Hospitality VerticalSolution SalesTechnology SalesSales ExcellenceSales Initiatives

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Lead, motivate, and develop SDRs across inbound and outbound motions through coaching, call evaluations, performance check-ins, and actionable feedback
Build and execute inbound and outbound SDR plans, including target lists, follow-up and prospecting approaches, and alignment with AE capacity and priorities
Use AI tools for account research, target mapping, prospect identification and prioritization, and SDR planning and outreach
Set, monitor, and coach to motion-specific KPIs for timely qualification and handoff of warm, qualified, closable leads to AEs
Train new hires and current team members on sales processes, prospecting, product and technical knowledge, and best practices
Partner with the Sales Manager to drive sales excellence across the AE team and support consistent execution across the Hospitality vertical
Provide coaching and deal support to AEs by reviewing opportunities, identifying risks and next steps, and preparing for customer conversations
Support the Sales Manager in rolling out sales initiatives and translating priorities into clear actions for SDRs and AEs
Monitor and report on pipeline, activity, conversion, lead quality, handoff, and performance KPIs
Identify challenges and opportunities and develop strategies to improve sales performance, efficiency, and customer outcomes
Collaborate and communicate with leaders and partners across departments
Take on other duties and responsibilities as defined by leadership

Requirements

What you’ll need

Relevant B2B sales experience, preferably in solution sales or a technology-related environment
Strong interest in technology sales leadership and technical aptitude to learn and communicate product value
Excellent customer-service and phone skills, with strong listening, verbal, and written communication
Solid understanding of business development and sales best practices
Data-driven approach to decision-making and comfort working with numbers and performance metrics
AI fluency and ability to use AI tools responsibly for account research, target mapping, prospect prioritization, and sales planning
Passion for coaching and helping sales professionals grow
Demonstrated track record of meeting or exceeding sales targets
Ability to thrive in a competitive, dynamic, quota-driven environment and balance hands-on team leadership with broader sales initiatives
Fluency in English as a working language; French is a bonus
Experience with Salesforce
Knowledge of Mac OS X and iOS
Effective multitasking and prioritization skills
Open availability
1–2 years of coaching or team leadership experience is a plus
Hospitality experience is beneficial but not necessary
Bachelor’s degree is beneficial but not necessary

Benefits

Comp & perks

A flexible work environment that empowers you to do your best work
A culture that celebrates performance
Career-defining opportunities
Flexible paid time off and remote work policies
Equity options
Contributions to your pension plan
Training opportunities to grow your skills and career
Health and wellness credit
Time off to volunteer and give back to your community
Interest groups, employee-led networks, social committees, and sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave
Continuous learning opportunities
Global mobility
Benefits designed to support employees