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Team Lead, Hospitality Sales
Lightspeed Commerce. Lead, motivate, and develop SDRs through coaching, call reviews, performance follow-ups, and constructive feedback .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in coaching and developing sales development representatives (SDRs) while leveraging AI tools for effective sales planning and performance tracking. Proven ability to drive sales excellence through data-driven decision-making and collaboration across departments.
Highest-signal resume keywords
B2B Sales ExperienceCoaching And Team LeadershipAI ProficiencySalesforce ExperienceData-Driven Decision-Making
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Solution SellingSales Best PracticesPerformance MetricsSales Target AchievementProspectingSales ProcessesProduct Knowledge
Soft Skills
Customer Service SkillsListening SkillsVerbal Communication SkillsWritten Communication SkillsPrioritization SkillsMultitasking Skills
Tools & Technologies
AI ToolsSalesforceMac OS XIOS
Industry Keywords
Technology SalesSales DevelopmentB2B SalesCompetitive EnvironmentQuota-Driven
Tech Stack
Tools & technologiesiOS
About the role
Key responsibilities & impact- Lead, motivate, and develop SDRs through coaching, call reviews, performance follow-ups, and constructive feedback
- Develop and execute the inbound and outbound SDR plan, maintain target lists, and align SDR activity with AE priorities
- Leverage AI tools for account research, target mapping, prospect prioritization, and sales planning
- Define, track, and coach to KPIs that drive prospect qualification and handoff to AEs
- Train new hires and existing team members on sales processes, prospecting, product knowledge, and best practices
- Partner with the Sales Manager to strengthen sales excellence across the AE team
- Help AEs advance and close deals through coaching and opportunity support
- Support the Sales Manager in rolling out sales initiatives
- Track and report on pipeline, activity, conversion, lead quality, handoffs, and KPIs
- Identify challenges and opportunities, and develop strategies to improve performance and customer outcomes
- Collaborate with leaders and partners across other departments
- Perform other duties as assigned by management
Requirements
What you’ll need- Relevant B2B sales experience, preferably in solution selling or a technology-related environment
- 1–2 years of coaching or team leadership experience is an asset
- Strong interest in technology sales leadership and technical aptitude to learn and communicate product value
- Excellent customer service and phone skills, along with strong listening and verbal and written communication skills
- Solid understanding of business development and sales best practices
- Data-driven decision-making approach and comfort with numbers and performance metrics
- AI proficiency and the ability to use AI tools responsibly
- Passion for coaching and supporting sales professionals
- Proven track record of meeting or exceeding sales targets
- Ability to thrive in a competitive, fast-paced, quota-driven environment
- Fluency in English; French is an asset
- Experience with Salesforce and knowledge of Mac OS X and iOS
- Strong prioritization and multitasking skills
- Open availability
- To apply, you must be in good standing in your current role
- Additional language skills, experience in the restaurant/hospitality industry, and a bachelor’s degree or university diploma are desirable but not required
- English as the working language is required for this position
Benefits
Comp & perks- Flexible work environment
- Culture that celebrates performance
- Opportunity to make an impact and advance your career
- Opportunities that will shape your career
- Flexible paid time off and remote-work policies
- Stock options
- Retirement plan contributions
- Training opportunities
- Health and wellness allowance
- Volunteer time off
- Employee interest groups and sponsored sports teams
- Computer purchase program to acquire a personal MacBook
- Enhanced parental leave
- Continuous learning opportunities
- International mobility
- Accommodations available upon request for candidates with disabilities