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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and technical enablement within B2B SaaS, focusing on driving account adoption, retention, and revenue growth. Proficient in guiding users through AI tool implementation and building effective training and certification programs.
Highest-signal resume keywords
Customer Success ManagementTechnical EnablementAI Tools ImplementationTraining Program DevelopmentCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer EnablementData Source ConnectionsSSO IntegrationAI Assistant DevelopmentPrompt DesignTraining DevelopmentCertification Program DesignUser Activation TrackingFeature Adoption AnalysisRetention Strategies
Soft Skills
Exceptional CommunicationFacilitation SkillsEntrepreneurial MindsetMentoringBuilding Enthusiasm
Industry Keywords
B2B SaaSCustomer-Facing RolesGTMEnterprise SegmentMid-Market Segment
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Drive account adoption and growth by executing enablement plans from initial rollout to broad usage.
- Track user activation, feature adoption, and retention across assigned accounts.
- Lead workshops, lunch-and-learns, and targeted 1:1 sessions for knowledge workers new to generative AI.
- Partner with business teams to identify high-value use cases and guide users in building custom AI assistants.
- Guide customer IT and security stakeholders through data source connections, SSO configuration, and custom assistant setup.
- Provide technical guidance and hands-on setup support without acting as a Sales Engineer or technical architect.
- Establish enablement playbooks, training collateral, and customer success best practices.
- Design vetting, training, and certification criteria for third-party partners.
- Hire and mentor future enablement team members.
- Partner with Account Executives on expansion signals, usage growth, and renewal discussions.
- Synthesize user feedback and field insights to influence Product and Go-To-Market roadmaps.
- Work weekly with the Chief Business Officer, VP of Sales, and Account Executives to drive adoption, retention, and expansion.
Requirements
What you’ll need- 6+ years in customer success, solutions consulting, technical enablement, or customer-facing GTM roles within B2B SaaS.
- Hands-on experience using AI tools, designing prompts, and building AI assistants in real-world workflows.
- Proven experience guiding customer IT and security teams through basic technical setups, such as data source connections and SSO integrations.
- Demonstrated ability to build, launch, or scale customer enablement, training, or partner certification programs.
- Exceptional communication and facilitation skills, with a track record of building enthusiasm and explaining emerging technology to non-technical audiences.
- Strong business acumen and experience owning outcomes tied to account adoption, retention, and revenue expansion in enterprise or mid-market segments.
- Entrepreneurial mindset with comfort building processes from scratch in a fast-paced startup environment.
Benefits
Comp & perks- Variable compensation: 30% of target total compensation
- Equity participation
