Expedition Reservations Manager

Lindblad Expeditions

. Lead and coach Expedition Specialists to help them exceed sales goals .

Posted 9/23/2026full-timeUnited StatesJuniorMid-Level💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to drive team performance in sales and reservations. Proficient in managing operations, workforce planning, and maintaining effective communication across departments.

Highest-signal resume keywords

Sales LeadershipTeam CoachingMicrosoft Office ProficiencySalesforce ExperienceTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Reservations ManagementQuality AssuranceData EntryPayroll ProcessingProblem SolvingStrategic Thinking

Soft Skills

Exceptional CommunicationInterpersonal SkillsOrganizational SkillsMotivational Skills

Tools & Technologies

SalesforceSeawareMicrosoft WordMicrosoft Excel

Industry Keywords

Sales GoalsCall Center EnvironmentGuest CommunicationWorkforce PlanningTime-Off Requests

About the role

Key responsibilities & impact

Lead and coach Expedition Specialists to help them exceed sales goals
Provide daily guidance, support, training, and motivation to the reservations team
Support development and management of the reservations team
Administer the production-based bonus program
Lead coaching programs for reservations agents and contribute to workstreams
Conduct regular one-to-ones and identify development actions with trainers
Review reservations for quality assurance and accuracy
Serve as the first escalation point for reservations issues from guests and travel advisors
Assist with recruiting, hiring, onboarding, and ongoing training
Maintain relationships with Revenue Management, Inventory, Operations, and Sales & Marketing partners
Support reservations processes, guest communication, data entry, and accounting requests
Assist with special projects
Manage team time and attendance, review and approve timecards, and support accurate payroll processing
Review and approve time-off requests while balancing team coverage
Reinforce time management practices and prioritization across sales, service, and administrative work
Manage daily operations and workforce planning

Requirements

What you’ll need

4-year college degree or equivalent experience required
Excellent problem solving and strategic thinking skills
Outstanding time management and organizational skills, with a strong ability to prioritize and resolve issues effectively and independently
Proficiency in Microsoft Office products, including Word and Excel
Salesforce and Seaware experience required
Exceptional communication and interpersonal skills
At least 2 years of supervisory experience in sales or call center environment preferable
Willingness to work occasionally outside of normal business hours as required by business needs
Ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos in English
Ability to communicate effectively in writing and orally with a professional demeanor
Must reside within reasonable commuting distance of the designated New York or Seattle office

Benefits

Comp & perks

Travel benefits for employees and their family
Voyage of Discovery trips for employees to travel as guests
Health insurance including Medical, Dental, Vision
401(k) plan with employer match
Long-Term Disability, Life & AD&D Insurance
Flexible Spending Account (FSA) for out-of-pocket medical and dependent care
Pre-Tax Commuter Benefit
7-8 Paid Holidays
1 Floating Holiday Option
Up to 15 days of vacation (pro-rated per anniversary year)
Parental Leave
Sick/personal days per city & state ordinance
Pet Insurance discount
Hybrid work schedule with remote work Monday and Friday for positions based in New York and Seattle offices
Production-based bonus program