Lindblad Expeditions

Business Development Rep

• Advance long-term growth strategies for Lindblad Expeditions’ Hotel Operations organization
• Partner with the SVP of Hotel Operations to translate enterprise and departmental priorities into executable plans, scalable processes, and measurable business outcomes
• Lead Hotel Operations integration and readiness for new charter vessels, vessel transitions, and group charters
• Represent Hotel Operations in newbuild, acquisition, charter, and M&A initiatives from due diligence through implementation
• Manage the fleetwide guest rental and parka program, including forecasting, ordering, production, replenishment, logistics, delivery, onboard storage, inventory handling, and distribution
• Lead complex cross-functional initiatives across Hotel Operations, Finance, Marine, Technical, Expedition, Sales, Marketing, HR, IT, and other functions
• Develop structured integration and operational readiness plans for new vessels, programs, and partnerships
• Lead brand governance across shipboard operations and related channels, including licensing and external partnerships
• Ensure brand and contractual requirements are executed across shipboard touchpoints, entertainment systems, and onboard portal integrations
• Establish SOPs to support compliance with partnership agreements
• Support CAPEX planning, review, and tracking, including financial reporting, budget consolidation, and reconciliation with Accounting and Finance
• Organize and prioritize maintenance-period work scopes with Hotel Operations and the Senior Superintendent
• Prepare strategic recommendations, analyses, presentations, and decision materials for the SVP of Hotel Operations and senior leadership

Director, Hotel Business Development

Manager

• Lead and coach Expedition Specialists to help them exceed sales goals
• Provide daily guidance, support, training, and motivation to the reservations team
• Support development and management of the reservations team
• Administer the production-based bonus program
• Lead coaching programs for reservations agents and contribute to workstreams
• Conduct regular one-to-ones and identify development actions with trainers
• Review reservations for quality assurance and accuracy
• Serve as the first escalation point for reservations issues from guests and travel advisors
• Assist with recruiting, hiring, onboarding, and ongoing training
• Maintain relationships with Revenue Management, Inventory, Operations, and Sales & Marketing partners
• Support reservations processes, guest communication, data entry, and accounting requests
• Assist with special projects
• Manage team time and attendance, review and approve timecards, and support accurate payroll processing
• Review and approve time-off requests while balancing team coverage
• Reinforce time management practices and prioritization across sales, service, and administrative work
• Manage daily operations and workforce planning

Director, Hotel Business Development

Expedition Reservations Manager