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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing electronic trading needs and client support within financial services, with a strong focus on the Financial Information Exchange (FIX) protocol and troubleshooting. Capable of collaborating effectively with teams to enhance trading functionality and ensure high client satisfaction.
Highest-signal resume keywords
FIX Protocol KnowledgeClient Support ExperienceSQL Query WritingOMS/EMS Platform SupportProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
FIX Specifications CreationFIX Connectivity ConfigurationSQL Query InterpretationTCP/IP UnderstandingNetworking Concepts Knowledge
Soft Skills
Strong Communication SkillsTeam CollaborationProblem-SolvingFlexibilityDecision-Making
Tools & Technologies
SQL Server Management StudioWindows OSEncryption ProtocolsSSLTLS
Industry Keywords
Financial ServicesElectronic TradingOrder Management SystemsExecution Management SystemsPortfolio Management
Tech Stack
Tools & technologiesSQLTCP/IP
About the role
Key responsibilities & impact- Manage all aspects of Linedata clients’ electronic trading needs
- Manage technical accounts for assigned Linedata ETS clients and ensure high service delivery and client satisfaction
- Manage onboarding and certification processes for existing and new Linedata ETS clients
- Gather and analyze client requirements and create FIX specifications and workflow designs
- Configure and test FIX connectivity between Linedata trading systems and client trading partners
- Provide second-line support for FIX issues to Linedata ETS clients and Helpdesk
- Collaborate with internal Linedata teams to deliver new trading functionality and bug fixes
- Perform FIX certifications with requested FIX endpoints and partner integrations
- Work on projects designated by the manager
- Participate in team and company initiatives, meetings, internal productivity projects, and training
- Provide application issue escalation for the first-tier Production Services team
- Visit clients from time to time
- Provide weekend availability for maintenance, upgrades, and project-related work
Requirements
What you’ll need- Bachelor’s degree preferred
- 5+ years of experience in a financial services or software client support environment, preferably supporting OMS/EMS platforms
- Ambitious, self-driven, and able to work in a fast-paced environment
- Ability to quickly and confidently assess risks and associated urgency
- Ability to thrive in a collaborative and team-driven environment
- Strong problem-solving and troubleshooting skills
- Excellent oral and written English language communication skills
- Exposure to buy-side investment and trading applications, specifically Order and Execution Management Systems
- Knowledge of IT infrastructure and Windows OS in a support-related setting
- Solid business acumen and awareness of trading, portfolio management, and trade operations implications
- Ability to function with flexibility, good judgment, and sound decision-making based on limited information or extreme conditions
- Ability to work during non-standard business hours, including public/market holidays, as needed
- Strong knowledge of the Financial Information Exchange (FIX) protocol and basic networking concepts
- Understanding of TCP/IP and encryption/security protocols such as PGP, SSL, and TLS
- Ability to write and interpret complex SQL queries
- Working knowledge of database access and management tools such as SQL Server Management Studio
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Wellness programs