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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing electronic trading needs, providing technical account management, and ensuring client satisfaction within the financial services sector. Proficient in FIX protocol, client onboarding, and troubleshooting within trading systems.
Highest-signal resume keywords
FIX Protocol KnowledgeClient Support ExperienceOrder Management Systems (OMS) ExpertiseSQL Query WritingNetworking Fundamentals
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
FIX Specifications CreationFIX Connectivity ConfigurationSQL Query InterpretationTechnical Account ManagementRisk AssessmentTroubleshooting SkillsBusiness AcumenTrading Operations KnowledgeTelecommunications ProvisioningApplication Issue Escalation
Soft Skills
Problem-SolvingCollaborationSelf-DrivenCommunication SkillsJudgment and Decision-Making
Tools & Technologies
SQL Server Management StudioWindows OSEncryption Protocols (PGP, SSL, TLS)TCP/IP Networking
Industry Keywords
Financial ServicesElectronic TradingExecution Management Systems (EMS)Portfolio ManagementClient Relationship Management
Tech Stack
Tools & technologiesSQLTCP/IP
About the role
Key responsibilities & impact- Manage all aspects of Linedata clients’ electronic trading needs
- Provide technical account management for assigned Linedata ETS clients and ensure service delivery and client satisfaction
- Manage onboarding and certification for existing and new Linedata ETS clients
- Gather and analyze client requirements and create FIX specifications and workflow designs
- Configure and test FIX connectivity between Linedata trading systems and client trading partners
- Provide second-line support for FIX issues to Linedata ETS clients and the Linedata Helpdesk
- Collaborate with internal Linedata teams to deliver new trading functionality and bug fixes
- Perform FIX certifications with requested FIX endpoints and partner integrations, including broker algorithmic interfaces
- Provide application issue escalation for the first-tier Production Services team
- Manage client and broker relationships and telecommunications provisioning
- Work on projects designated by the manager, including internal projects and support for other Linedata groups
- Participate in team and company initiatives, weekly meetings, internal productivity and learning projects, and training
- Visit clients from time to time
- Provide weekend availability for maintenance, upgrades, and other project-related work
Requirements
What you’ll need- Bachelor’s degree preferred
- 5+ years of experience in a financial services or software client support environment, preferably supporting OMS/EMS platforms
- Ambitious, self-driven, and able to work in a fast-paced environment
- Ability to assess risks and urgency related to deliverables and tasks
- Ability to thrive in a collaborative, team-driven environment
- Strong problem-solving and troubleshooting skills
- Excellent oral and written English language communication skills
- Exposure to buy-side investment and trading applications, specifically Order and Execution Management Systems
- Knowledge of IT infrastructure and Windows OS in a support-related setting
- Solid business acumen and awareness of trading, portfolio management, and trade operations implications
- Ability to work flexibly, exercise good judgment, and make sound decisions with limited information or under extreme conditions
- Ability to work during non-standard business hours, including public/market holidays, as needed
- Strong knowledge of the Financial Information Exchange (FIX) protocol
- Basic networking concepts and networking fundamentals, including TCP/IP
- Knowledge of encryption/security protocols such as PGP, SSL, and TLS
- Ability to write and interpret complex SQL queries preferred
- Working knowledge of database access and management tools such as SQL Server Management Studio preferred
Benefits
Comp & perks- Comprehensive benefits: health insurance, retirement plans, paid time off, and wellness programs
- Variable pay included in stated on-target earnings (base salary not separately specified)
