Client Services Specialist, Weekend Shifts

LINQ

. Respond to client email, chat and phone support requests, including questions, status checks, phone activations, phone orders, account suspensions and cancellations .

Posted 10/13/2026full-timeRemote • United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and the ability to manage multiple client interactions. Proficient in using CRM software and maintaining knowledge of mobile device setup and cellular services.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsCRM Software ProficiencyMobile Device KnowledgeCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Microsoft Office SuiteTicket ResolutionTechnical SupportMDM TrainingPhone Migration Assistance

Soft Skills

Active ListeningInterpersonal SkillsDetail-OrientedOrganizational SkillsProblem-Solving Mindset

Tools & Technologies

CRM SoftwareOnline Support ToolsTeam Messaging PlatformsSalesforce

Industry Keywords

Cellular ServicesCustomer-Centric AttitudeRemote Work EligibilityCall Center Operations

About the role

Key responsibilities & impact

Respond to client email, chat and phone support requests, including questions, status checks, phone activations, phone orders, account suspensions and cancellations
Use multiple online systems and support tools to resolve tickets
Resolve assigned tickets accurately and promptly
Prioritize tickets based on urgency and severity
Collaborate with colleagues and escalate appropriate tickets to advanced agents
Meet or exceed role KPIs, including ticket volume and response times
Complete client bulk action requests
Maintain current knowledge of processes and procedures for multiple vendor platforms
Monitor and assist team messaging platforms
Complete technical and MDM training courses
Assist clients with phone migrations
Support escalated cases as appropriate
Staff after-hours support for on-call holidays as needed

Requirements

What you’ll need

Minimum 1 year of prior call center experience
High school diploma, GED or equivalent
Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up
Dedicated private work location without significant background disruptions
Basic skills in use of a personal computer and Microsoft Office suite (Word, Excel, Outlook)
Excellent verbal and written communication skills with a focus on active listening
Strong interpersonal skills, with the ability to build rapport and trust with clients
Problem-solving mindset and ability to handle challenging situations with diplomacy
Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously
Customer-centric attitude with a genuine passion for providing top-notch service
Ability to work a flexible work schedule
Proficiency in using CRM software (preferred)
Two years of customer service experience (preferred)
One year of prior experience with mobile or technical products (preferred)
Prior experience with Salesforce (preferred)
Understanding of cellular services and markets (preferred)
Basic knowledge of mobile device setup, usage and backup functions (preferred)
Eligible to work in the United States of America, excluding New York and California

Benefits

Comp & perks

Additional shift differential of $2 an hour
Pre-approved overtime eligibility
Performance-based incentives
Fully remote work arrangement
Technical and MDM training courses offered by LINQ