Program Manager – Strategic Accounts

linq

. Lead program-level delivery for strategic accounts, including statewide and multi-district rollouts, from kickoff through go-live and stabilization .

Posted 11/6/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in program and project management, particularly in leading large, multi-workstream engagements within SaaS, EdTech, or public sector environments. Proficient in program governance, risk management, and mentoring project teams to enhance delivery effectiveness.

Highest-signal resume keywords

Program ManagementRisk ManagementGovernance FrameworksMentoring Project ManagersSaaS Implementations

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Program GovernanceProject ManagementRisk AssessmentStakeholder EngagementMulti-Site RolloutsStatus ReportingEscalation ProcessesImplementation ConsultingPlaybook DevelopmentRAID Logs

Soft Skills

LeadershipCommunicationProblem-SolvingAdaptabilityCollaboration

Tools & Technologies

RocketlaneSmartsheetPM/PSA Platforms

Certifications & Qualifications

PMPPgMP

Industry Keywords

SaaSEdTechPublic SectorK–12 EducationState Government

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead program-level delivery for strategic accounts, including statewide and multi-district rollouts, from kickoff through go-live and stabilization
Build and manage program plans spanning concurrent projects, workstreams, and internal teams
Establish governance through status reporting, risk and escalation processes, and steering committee cadence
Identify and manage program-level risks and apply or refine the escalation framework
Partner with Sales and Account teams to scope strategic engagements and set realistic delivery expectations
Coordinate with Product and Engineering to resolve cross-project dependencies and blockers
Manage and mentor a small team of Project Owners/Implementation Consultants when applicable
Serve as the senior escalation point for strategic account risk
Improve delivery of large, multi-stakeholder programs through playbooks, templates, and lessons learned
Report to the VP, Professional Services

Requirements

What you’ll need

8+ years of program or project management experience
Track record of leading large, multi-workstream engagements
Experience ideally in SaaS, EdTech, or public sector implementations
Experience managing statewide, enterprise, or multi-site rollouts
Ability to present risk, status, and trade-offs to senior internal and customer executives
Experience directly managing or mentoring project managers or implementation staff
Strong command of program governance, including RAID logs, steering committees, phase gates, and executive reporting
Comfortable operating with ambiguity
PMP, PgMP, or equivalent certification preferred, not required
Prior experience in K–12 education, state government, or public sector software implementations is a nice to have
Familiarity with Rocketlane, Smartsheet, or similar PM/PSA platforms is a nice to have
Experience standing up or improving a PMO-style governance function is a nice to have
Able to travel up to 25% based on active project needs

Benefits

Comp & perks

401(k) plan with a 4% employer match on total earnings
Company bonus or target sales commission
Flexible Open Paid Time Off Plan
Paid parental leave
Ten paid corporate holidays each year
16 paid volunteer hours
Medical, dental, and vision coverage
Low deductible PPO with FSA option
HDHP with HSA and employer contributions
Dental coverage including braces for children
Employer-paid Short-Term Disability, Long-Term Disability, Basic Life, and AD&D insurance
Gym reimbursements
Travel assistance savings
Employee assistance savings
Pet insurance options
Referral bonus