Director/Sr. Director, Patient Support Programs

Liquidia Corporation

. Provide strategic framework and guidance for developing, deploying, and continuously improving patient support and affordability programs .

Posted 10/10/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and managing patient support programs, including copay assistance and reimbursement strategies, while ensuring compliance with healthcare regulations. Proven ability to lead vendor relationships and collaborate across multiple departments to enhance patient access and program effectiveness.

Highest-signal resume keywords

Patient Support Program ManagementHealthcare Compliance FrameworksVendor Relationship ManagementFinancial Acumen in BudgetingExperience in Rare Disease Commercialization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient ServicesMarket AccessReimbursementProgram DesignKPI MonitoringSOP DevelopmentPatient Assistance ProgramsFinancial Support ModelsPharmacovigilance IntegrationAccess for Pharmacy Benefit Products

Soft Skills

LeadershipCollaborationProblem-SolvingCommunicationNegotiation

Tools & Technologies

CRM PlatformsPerformance Analytics

Industry Keywords

PharmaceuticalBiotechnologyHIPAAOIG GuidanceAnti-Kickback StatutePulmonary HypertensionPatient Education PracticesCopay Accumulator StrategiesAlternative Funding ProgramsSpecialty Product Launch

About the role

Key responsibilities & impact

Provide strategic framework and guidance for developing, deploying, and continuously improving patient support and affordability programs
Design and maintain programs covering reimbursement support, case management, adherence and persistency, nurse educators, copay assistance, PAP, bridge, and quick-start free drug programs
Develop annual patient support strategies and tactical plans with Market Access and Commercial leadership
Monitor copay accumulators, maximizers, and Alternative Funding Programs and incorporate implications into program design, business rules, and gross-to-net planning
Negotiate and execute patient support program vendor agreements, including scope of work, business rules, service levels, and pricing
Monitor KPIs and SLAs, including time to first fill, benefits investigation accuracy, prior authorization turnaround, adherence, persistency, and case closure rates
Lead quarterly business reviews for patient support program vendors
Manage day-to-day program and vendor operations, escalations, case-level issue resolution, and operational meetings
Develop and maintain SOPs and work instructions across patient support and specialty pharmacy partners
Oversee patient assistance eligibility criteria, income verification, enrollment governance, annual review, and re-certification
Own reporting, scorecards, program utilization, and enrollment funnel performance; translate insights into recommendations
Partner with Commercial Analytics and Finance on copay and free-goods forecasting, accrual support, and gross-to-net implications
Partner with Marketing on patient support program materials
Collaborate with Market Access, Trade and Distribution, Field Reimbursement, Sales, Marketing, Medical Affairs, Quality, Pharmacovigilance, IT, Legal, and Compliance
Ensure adverse event and product complaint intake, documentation, reporting, and vendor training requirements are incorporated into workflows
Address issues affecting patient access, product initiation, or continuity of therapy
Ensure compliance with company policies, HIPAA, OIG guidance, and the federal Anti-Kickback Statute
Participate in company-sponsored meetings, trade shows, and industry conferences
Follow company compliance policies, procedures, and training requirements
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree required
8+ years of experience in patient services, market access, reimbursement, or distribution within a pharmaceutical or biotechnology manufacturer
2+ years managing external patient support, HUB, or copay vendor relationships
Demonstrated experience launching a patient services HUB and/or supporting a specialty product launch
Strong familiarity with copay assistance, PAP, bridge and free drug programs, and financial support models required
Experience in access for a pharmacy benefit product required
Experience managing teams and in-line leadership roles
Demonstrated understanding of healthcare compliance frameworks, including HIPAA, OIG guidance, and the federal Anti-Kickback Statute
Ability to travel up to 25% of the time
Direct experience building new patient assistance and patient support programs preferred
Experience in rare disease or orphan product commercialization preferred
Familiarity with pulmonary hypertension, including WHO Group 1 and WHO Group 3 disease states preferred
Understanding of pharmacovigilance integration and compliant patient education practices preferred
Experience with copay accumulator, maximizer, and Alternative Funding Program mitigation strategies preferred
Financial acumen in budgeting, forecasting, and profitability management preferred
Experience leveraging CRM platforms and patient support performance analytics preferred
Experience working in a smaller or growth-stage biopharmaceutical environment preferred

Benefits

Comp & perks

Competitive compensation package
Medical insurance
Dental insurance
Vision insurance
Short-term disability (STD)
Long-term disability (LTD)
401(k) Savings Retirement Plan
Employee Stock Purchase Plan (ESPP)
Reasonable accommodation for qualified individuals with disabilities