Customer Success Specialist II

Liquidity Services

. Serve as the secondary point of contact for an assigned portfolio of government and public-sector clients .

Posted 10/9/2026full-timeNew York City • New York • United StatesJunior💰 $63,400 - $79,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and consultative skills, with the ability to effectively present and articulate the value of the GovDeals platform. Proficient in asset cataloging, documentation, and utilizing web-based platforms while managing a remote workload and extensive travel requirements.

Highest-signal resume keywords

Client Relationship ManagementAsset CatalogingField-Based Customer SupportEffective CommunicationGovernment Agency Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Asset CatalogingDocumentationField ServicesCustomer SupportPresentation SkillsConsultative RecommendationsAuction Standards CompliancePhotographyLogisticsTravel Management

Soft Skills

Attention to DetailIndependent WorkCollaborationPrioritizationTraining Delivery

Tools & Technologies

GovDeals PlatformDigital CamerasMobile DevicesEmailSpreadsheetsOnline Tools

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Public SectorGovernment AgenciesAuction MarketplaceCustomer ServiceOperational Support

About the role

Key responsibilities & impact

Serve as the secondary point of contact for an assigned portfolio of government and public-sector clients
Provide onsite asset processing and support clients using the GovDeals online auction marketplace
Drive client utilization and performance through scheduled outreach and consultative recommendations
Collaborate with Territory Sales Representatives on client acquisition, relationship strengthening, and account retention
Catalog assets, gather detailed descriptions, and photograph items in varied indoor and outdoor environments
Monitor and review client auction listings for presentation quality, best-practice compliance, and sound auction standards
Identify inactive or underutilized accounts and execute targeted re-engagement strategies
Present to prospective clients and demonstrate the GovDeals platform’s value for transparency, efficiency, and revenue generation
Represent GovDeals professionally when interacting with government entities and the public sector
Perform other duties as assigned

Requirements

What you’ll need

Associate’s degree preferred; prior coursework or experience related to business, public administration, sales, or customer service is a plus
1+ years of hands-on experience in a field-based, operational, customer service, or support role preferred
Experience requiring frequent travel, working onsite at customer locations, field services, logistics, inspections, or similar hands-on roles is highly desirable
Experience working with government agencies or public-sector organizations is a plus but not required
Strong attention to detail and ability to accurately document assets, descriptions, and supporting information
Ability to work independently in the field with limited supervision
Clear written and verbal communication skills
Ability to collaborate with Account Managers, sales teams, and internal partners
Comfort using web-based platforms, digital cameras or mobile devices, and standard business software such as email, spreadsheets, and online tools
Ability to manage travel schedules and competing priorities
Ability to deliver effective training, conduct professional presentations, and articulate platform value to diverse audiences
Ability to manage a remote workload, prioritize competing demands, and maintain productivity with minimal supervision
Ability to catalog assets, gather descriptions, and photograph items in indoor and outdoor environments and varying weather conditions
Willingness and ability to travel approximately 75% within the assigned territory
Valid driver’s license, clean driving record, reliable high-speed internet, and cellular service
Ability to perform physical tasks such as climbing, stooping, and kneeling
Access to a quiet, distraction-free home office
Reside in New York City to serve all five boroughs
Extensive travel, including frequent overnight stays and extended periods away from the primary work location (50% or more)

Benefits

Comp & perks

Competitive wages
Healthcare (medical, dental, vision, prescription drugs, FSAs)
401(k) plan
Paid time off (PTO) and holidays
Paid parental leave
Life and disability insurance
Employee assistance program (EAP)
Professional development and tuition assistance
Annual discretionary bonus