Customer Success Specialist II

Liquidity Services

. Serve as secondary point of contact for an assigned portfolio of government and public-sector clients .

Posted 10/12/2026full-timeMichigan • United StatesJunior💰 $63,400 - $79,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and consultative skills, with a focus on asset cataloging, auction processes, and effective communication. Proficient in utilizing web-based platforms and managing field operations while maintaining attention to detail and productivity.

Highest-signal resume keywords

Client Relationship ManagementAsset CatalogingAuction Process MonitoringField-Based Customer SupportClear Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Asset CatalogingAuction Process MonitoringDocumentation SkillsField Services ExperienceCustomer Service Experience

Soft Skills

Attention to DetailSelf-MotivatedCollaborationPresentation SkillsIndependent Work

Tools & Technologies

Web-Based PlatformsDigital CamerasMobile DevicesStandard Business Software

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Government AgenciesPublic SectorClient AcquisitionConsultative RecommendationsTravel Management

About the role

Key responsibilities & impact

Serve as secondary point of contact for an assigned portfolio of government and public-sector clients
Provide onsite asset processing and support use of the GovDeals auction marketplace
Drive client utilization and performance through outreach and consultative recommendations
Collaborate with Territory Sales Representatives on client acquisition, relationship development, and account defense
Catalog assets, gather detailed descriptions, and photograph items in varied environments and weather conditions
Monitor and review auction listings for quality, accuracy, compliance, and best practices
Identify inactive or underutilized accounts and execute targeted re-engagement strategies
Present to prospective clients and explain GovDeals’ transparency, efficiency, and revenue-generation value
Represent GovDeals professionally when interacting with government entities and the public sector
Perform other duties as assigned

Requirements

What you’ll need

Associate’s degree preferred; prior coursework or experience related to business, public administration, sales, or customer service is a plus
1+ years of hands-on experience in a field-based, operational, customer service, or support role preferred
Experience requiring frequent travel, onsite customer work, field services, logistics, inspections, or similar hands-on work highly desirable
Experience with government agencies or public-sector organizations is a plus but not required
Strong attention to detail and accurate documentation skills
Ability to work independently in the field with limited supervision
Clear written and verbal communication skills
Ability to collaborate with Account Managers, sales teams, and internal partners
Comfort using web-based platforms, digital cameras or mobile devices, and standard business software
Ability to manage travel schedules and competing priorities
Ability to deliver training, conduct professional presentations, and articulate platform value
Strong attention to auction listings, asset descriptions, and images
Self-motivated ability to manage remote workloads and maintain productivity with minimal supervision
Ability to catalog assets, gather descriptions, and photograph items indoors and outdoors in varying weather
Willingness and ability to travel within the assigned territory
Valid driver's license, clean driving record, and reliable high-speed internet and cellular service
Ability to climb, stoop, kneel, and perform similar physical tasks
Access to a quiet, distraction-free home office
Southern Michigan residence preferred/ideal for service coverage of Ohio, Indiana, and Michigan

Benefits

Comp & perks

Annual discretionary bonus
Competitive wages
Healthcare (medical, dental, vision, prescription drugs, FSAs)
401(k) plan
Paid time off (PTO) and holidays
Paid parental leave
Life and disability insurance
Employee assistance program (EAP)
Professional development and tuition assistance