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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer adoption and account management, focusing on driving customer success through effective relationship building, data analysis, and strategic planning. Proficient in utilizing CRM and customer success tools to track outcomes and enhance customer engagement.
Highest-signal resume keywords
Customer AdoptionAccount ManagementData AnalysisCRM ProficiencyCustomer Onboarding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessProduct Usage TrackingEngagement AnalysisMilestone ManagementOutcome Measurement
Soft Skills
Analytical SkillsProblem-SolvingCommunication SkillsOrganizational SkillsAttention to Detail
Tools & Technologies
CRM ToolsCustomer Success PlatformsReporting ToolsProductivity Tools
Industry Keywords
SaaSCustomer EngagementAccount ManagementCustomer AdvocacyCustomer Onboarding
About the role
Key responsibilities & impact- Own the health, adoption, and success of a portfolio of corporate customers
- Monitor product usage, engagement, sentiment, and support issues to prioritize account-management efforts
- Define customer objectives, success criteria, metrics, milestones, owners, and target dates
- Track customer outcomes through structured reviews and regular touchpoints
- Drive adoption of core features and workflows using usage data and engagement signals
- Run repeatable adoption programs, enablement, training, and communications
- Balance scalable digital resources with higher-touch support
- Identify emerging risks and lead action plans for low adoption, poor engagement, or limited value realization
- Build relationships with champions, administrators, decision-makers, and end users
- Partner with Account Management or Sales on renewal readiness, expansion, and customer advocacy
- Share customer feedback and identify process improvements
- Maintain accurate CRM and customer success platform records
- Share adoption strategies and portfolio-management practices with the broader Customer Success team
Requirements
What you’ll need- Experience in customer adoption, account management, customer onboarding, SaaS, or a related customer-facing role
- Ability to manage multiple customer relationships and prioritize competing needs effectively
- Experience tracking adoption, customer health, milestones, and measurable outcomes
- Strong analytical and problem-solving skills, including ability to interpret product usage and engagement trends
- Excellent written and verbal communication skills
- Strong organizational skills, follow-through, and attention to detail
- Ability to work effectively across Sales, Support, Product, and other internal teams
- Comfort using CRM, customer success, reporting, and productivity tools
Benefits
Comp & perks- Hybrid work arrangement based in Raleigh, NC, with office attendance at least 3 days a week
- Career development and meaningful stretch opportunities
- Inclusive work environment
- Accommodations and support during the hiring process and in the role
- Collaboration with global teams
- AI-driven innovation and exposure to legal technology