Litera

Client Partner

• Own partner relationships across reseller and implementation partners in the assigned region
• Serve as the primary partner advocate inside Litera
• Drive indirect ARR through the VAR ecosystem and manage partner pipeline from identification through close
• Develop and execute partner enablement plans covering sales readiness and technical delivery capability
• Oversee co-delivery engagements between Litera Professional Services and partners
• Ensure quality outcomes for end customers
• Align with direct sales peers to surface partner-sourced pipeline and expand regional revenue
• Support regional go-to-market execution with technology integration partners
• Maintain CRM hygiene
• Contribute to QBRs and regional planning
• Drive partner-led and co-delivery revenue, delivery quality, partner health, renewals, and churn performance

Partner Development Manager

Customer Success Manager

• Manage corporate customer success responsibilities for Litera

• Guide customers through onboarding and shape success plans aligned with partnership goals
• Turn usage data into proactive action, surfacing and mitigating risk before renewal
• Uncover opportunities to deepen customers’ use of Litera and solve emerging business problems
• Serve as the customer’s voice internally and keep stakeholders aligned
• Lead onboarding milestones and business review presentations
• Strengthen account-team impact through cross-functional partnership
• Share customer success stories and insights with Sales, Product, and Marketing
• Support small and mid-sized law firms in achieving measurable value from Litera’s legal technology