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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer adoption strategies and account management within the legal technology sector, focusing on measurable outcomes and stakeholder engagement. Proficient in analyzing data to drive adoption and develop targeted interventions for diverse user populations.
Highest-signal resume keywords
Customer AdoptionAccount ManagementStakeholder ManagementProject ManagementLegal Technology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisSuccess PlanningWorkflow AnalysisAdoption Strategy DevelopmentB2B Relationship Management
Soft Skills
CommunicationPresentationFacilitationCross-Functional Coordination
Industry Keywords
Legal TechnologyLaw Firm StructuresKnowledge ManagementLegal OperationsProfessional Services
About the role
Key responsibilities & impact- Own the success strategy, account health, and adoption performance of a large law firm portfolio
- Partner with firm stakeholders to define success and translate priorities into measurable outcomes
- Build and maintain firm-specific success plans, adoption assessments, stakeholder maps, and risk records
- Track progress against objectives and lead business reviews demonstrating evidence of value
- Design targeted adoption plans for attorneys, practice groups, and business services teams
- Coordinate role-based enablement, training, communications, and adoption campaigns
- Analyze usage and workflow data to identify low-adoption groups and inactive users
- Build internal advocate and champion networks across law firm stakeholders
- Align stakeholders around shared goals and broaden engagement across the firm
- Identify adoption risks and lead recovery plans
- Partner with Account Management or Sales on renewal and expansion conversations
- Collaborate with Support, Product, Solutions, Implementation, Training, and Sales
- Share legal-industry insights, recurring customer needs, and best practices across Litera
Requirements
What you’ll need- Experience in customer adoption, account management, SaaS, legal technology, or another relevant customer-facing role
- Demonstrated ability to manage complex B2B customer relationships and drive adoption across diverse user populations
- Experience defining customer goals, measuring outcomes, and building actionable success plans
- Strong stakeholder management, communication, presentation, and facilitation skills
- Ability to analyze adoption data, identify engagement gaps, and develop targeted interventions
- Strong project management and cross-functional coordination skills
- Ability to understand and communicate complex workflows to technical and nontechnical audiences
- Experience supporting large law firms, legal technology customers, professional services organizations, or other complex knowledge-worker environments
- Familiarity with law firm structures, practice groups, legal operations, knowledge management, or legal innovation functions
- Experience driving adoption among professionals whose time is highly constrained and whose workflows differ across teams
Benefits
Comp & perks- Hybrid work arrangement with in-office collaboration at least 3 days a week
- Career development and meaningful stretch opportunities
- Inclusive work environment
- Accommodations during the hiring process and in the role
- Global collaboration opportunities
- AI-driven innovation exposure