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Litera

Customer Success Manager

Litera

. Guide customers through onboarding and shape success plans aligned with partnership goals .

Posted 9/23/2026full-timeUnited StatesMid-LevelSenior💰 $60,000 - $78,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on onboarding, risk mitigation, and value delivery for clients in the legal technology sector. Strong communication and presentation skills are essential for effectively engaging with stakeholders and driving customer satisfaction.

Highest-signal resume keywords
Customer Success ManagementOnboarding LeadershipPresentation SkillsCross-Functional CollaborationClient Needs Assessment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Strong Communication SkillsEmpathyAdaptabilityInquisitive Thinking
Tools & Technologies
Litera Legal Technology
Industry Keywords
Professional ServicesCustomer EngagementAccount ManagementRisk MitigationBusiness Review Presentations

About the role

Key responsibilities & impact
  • Guide customers through onboarding and shape success plans aligned with partnership goals
  • Turn usage data into proactive action, surfacing and mitigating risk before renewal
  • Uncover opportunities to deepen customers’ use of Litera and solve emerging business problems
  • Serve as the customer’s voice internally and keep stakeholders aligned
  • Lead onboarding milestones and business review presentations
  • Strengthen account-team impact through cross-functional partnership
  • Share customer success stories and insights with Sales, Product, and Marketing
  • Support small and mid-sized law firms in achieving measurable value from Litera’s legal technology

Requirements

What you’ll need
  • Genuine passion for customer success and delivering excellence
  • Strong presentation, oral, and written communication skills
  • Ability to listen, empathize, and understand the needs of professional services clients
  • Highly adaptable with quick, inquisitive thinking in a fast-changing environment

Benefits

Comp & perks
  • Performance-based variable compensation
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with company contribution
  • Incentive and recognition programs
  • Career development
  • Meaningful stretch opportunities
  • Hybrid work arrangement