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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer adoption strategies and enterprise account management, focusing on measurable business outcomes and stakeholder engagement. Proficient in analyzing customer health indicators and driving product usage through effective training and change management.
Highest-signal resume keywords
Customer Adoption StrategyEnterprise Account ManagementB2B Relationship ManagementAnalytical SkillsExecutive Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Adoption PlansKPI TrackingRisk AssessmentBusiness ReviewsProduct Usage AnalysisSuccess Plans DevelopmentPerformance Metrics Interpretation
Soft Skills
Relationship BuildingFacilitation SkillsOrganizational SkillsSound JudgmentPrioritization
Industry Keywords
Enterprise SaaSStakeholder ManagementChange ManagementCross-Functional CoordinationCustomer Insights
About the role
Key responsibilities & impact- Own the success strategy and health of enterprise accounts
- Create outcome-driven Customer Adoption Plans with baselines, success criteria, milestones, owners, and target dates
- Maintain account plans, risk assessments, and engagement records
- Track customer KPIs and demonstrate realized value
- Lead outcome-focused business reviews
- Drive sustained usage of core features and workflows by analyzing product usage and closing adoption gaps
- Coordinate training, enablement, and change management
- Build relationships with executive sponsors, business leaders, champions, administrators, and end users
- Facilitate executive conversations connecting product capabilities to business impact
- Navigate complex stakeholder environments and build consensus
- Identify risks and lead recovery plans for at-risk accounts
- Partner with Account Management or Sales on renewal readiness, retention, and expansion
- Coordinate with Product, Solutions, and Support to remove barriers and share customer insights and best practices
Requirements
What you’ll need- Experience in customer adoption, strategic account management, enterprise SaaS, or a related customer-facing role
- Demonstrated ability to manage complex B2B customer relationships and multiple stakeholder groups
- Experience developing success plans tied to measurable business outcomes and adoption goals
- Strong analytical skills and ability to interpret customer health indicators, product usage, and performance metrics
- Excellent executive communication, presentation, facilitation, and relationship-building skills
- Proven ability to manage risk proactively and coordinate cross-functional teams without direct authority
- Strong organizational skills, sound judgment, and ability to prioritize competing account needs
Benefits
Comp & perks- Hybrid work arrangement based in Raleigh, with in-office collaboration at least 3 days a week
- Career development and meaningful stretch opportunities
- Inclusive work environment
- Accommodations support during the hiring process and in the role
- Collaboration with global teams
- AI-driven innovation exposure
- Equal opportunity employment