Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Litera

Senior Customer Success Manager

Litera

. Guide customers through onboarding and shape success plans aligned with partnership goals .

Posted 10/8/2026full-timeUnited StatesSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on onboarding, engagement, and long-term loyalty. Proficient in communication and presentation skills to effectively align stakeholders and drive customer satisfaction.

Highest-signal resume keywords
Customer Success ManagementOnboarding LeadershipPresentation SkillsCross-Functional CollaborationData-Driven Decision Making

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Strong Communication SkillsEmpathyAdaptabilityInquisitive Thinking
Industry Keywords
Customer SatisfactionRenewalsRecurring RevenueCustomer EngagementBusiness Review Presentations

About the role

Key responsibilities & impact
  • Guide customers through onboarding and shape success plans aligned with partnership goals
  • Turn usage data into proactive action and mitigate risks before renewal impact
  • Identify opportunities to deepen customer use of Litera and solve emerging business problems
  • Serve as the customer's internal voice and keep stakeholders aligned
  • Lead onboarding milestones and business review presentations
  • Partner cross-functionally with Sales, Product, and Marketing
  • Share customer success stories and insights that inform business priorities
  • Support adoption, engagement, customer satisfaction, renewals, recurring revenue, and long-term loyalty

Requirements

What you’ll need
  • Genuine passion for customer success and delivering excellence
  • Strong presentation, oral, and written communication skills
  • Ability to listen, empathize, and understand the needs of professional services clients
  • Highly adaptable with quick, inquisitive thinking in a fast-changing environment

Benefits

Comp & perks
  • Hybrid work arrangement
  • Opportunity for growth through meaningful stretch opportunities, visibility, and career development
  • Inclusive environment and accommodations support
  • Global collaboration
  • Commission eligibility based on performance