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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving product adoption and engagement through consultative strategies, effective communication, and stakeholder management. Proficient in leveraging customer insights to influence product direction and enhance user experience in a fast-paced technology environment.
Highest-signal resume keywords
Customer Success ManagementStakeholder EngagementConsultative MindsetLegalTech ExperienceGenAI Product Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Practice Of LawSaaS ExperienceTraining DeliveryConsultation SkillsData AnalysisOnboarding StrategiesProduct AdoptionLegal WorkflowsMeasurable OutcomesCross-Functional Collaboration
Soft Skills
Strong CommunicationPresentation SkillsSelf-MotivatedAdaptabilityInfluencing Skills
Industry Keywords
Customer AdvocacyGrowth OpportunitiesBest-Practice GuidanceCustomer InsightsMarket InsightsTransactional LawAI-Driven Product Usage
About the role
Key responsibilities & impact- Drive product adoption and engagement across assigned accounts
- Help customers realize measurable value from Litera’s practice-of-law tools
- Partner with customers to develop and execute success plans
- Deliver training, consultations, and best-practice guidance, including GenAI usage
- Use customer insights and usage data to identify growth opportunities
- Recommend targeted engagement strategies
- Build customer advocacy through champions, case studies, and testimonials
- Surface customer feedback, use cases, and market insights to influence product direction
- Lead onboarding and rollout strategies for successful implementation and long-term adoption
- Align with Customer Success, Product, and Revenue teams to support growth, retention, and renewal outcomes
Requirements
What you’ll need- 2+ years’ experience practicing law in a top-tier law firm or in-house corporate legal team, or 5+ years’ experience in Consulting, Customer Success, or a related SaaS role
- Proven ability to deliver high-quality work at pace with measurable outcomes
- Strong communication and presentation skills
- Ability to engage diverse stakeholders
- Consultative mindset with ability to influence customers and guide best practices
- Self-motivated and adaptable in a fast-changing technology environment
- Experience working cross-functionally
- Experience managing stakeholder feedback effectively
- Experience in LegalTech or with legal workflows (nice-to-have)
- Background in transactional law (nice-to-have)
- Experience supporting or enabling GenAI or AI-driven product usage (nice-to-have)
- Experience in enterprise customer-facing or adoption-focused roles (nice-to-have)
Benefits
Comp & perks- Hybrid work arrangement with expectations to be in office at least 3 days a week
- Career development and meaningful stretch opportunities
- Visibility and opportunities for growth
- Inclusive environment and accommodations during the hiring process and in the role
- Collaboration with global teams
- AI-driven innovation exposure