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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in B2B SaaS professional services, with a strong focus on AI implementation and partner ecosystem management. Proven ability to lead multi-team delivery organizations while owning services P&L and driving measurable ROI.
Highest-signal resume keywords
B2B SaaS Professional Services ExperienceAI Implementation LeadershipServices P&L OwnershipPartner Ecosystem DevelopmentExecutive Presence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Implementation SOP DevelopmentData MigrationCapacity ModelingRevenue ForecastingSolution DesignTest Script CreationClient EngagementAI Agent DeploymentFinancial ManagementPerformance Metrics
Soft Skills
Coaching AbilityLeadership DevelopmentOutcome-Focused ApproachCollaborationCommunication
Tools & Technologies
SalesforceLitifyAI ToolsMigration ToolingCustom Autonomous Agents
Industry Keywords
Vertical SaaSComplex System-of-RecordPartner ScorecardsB2B EcosystemService Delivery
About the role
Key responsibilities & impact- Define best-practice Litify go-live processes across discovery, solutioning, data migration, configuration, testing, training, and client engagement
- Rebuild implementation SOPs around AI, including discovery, requirements gathering, solution design, configuration, data mapping, migration, test scripts, and training content
- Reduce implementation time and cost while improving quality
- Build an accelerator library of practice-area templates, migration tooling, and reusable agents
- Own product release readiness for internal and partner service delivery teams
- Source, recruit, certify, and manage SI partners
- Review partner estimates and Statements of Work through key checkpoints
- Run partner trainings, certifications, and solution reviews
- Manage partner scorecards covering financial results and client outcomes
- Grow partner capacity ahead of bookings
- Lead the internal delivery team of project managers, solution architects, technical and data migration architects, and implementation consultants
- Own the services P&L, including revenue, gross margin, billable rates, and utilization
- Forecast monthly revenue and margin
- Build capacity models across internal and partner delivery
- Own executive escalations and resolve at-risk or high-visibility engagements
- Establish and lead an Agent Architects team
- Design, build, and deploy custom autonomous agents across the client portfolio
- Own AI showcases, trials, and rollouts for existing customers
- Feed client insights back into Product
Requirements
What you’ll need- 12+ years in B2B SaaS professional services
- 5+ years as a VP or SVP leading a multi-team delivery organization
- Experience using AI to change implementation delivery, with evidence of adopted tools, agents, workflows, and time or cost savings
- Experience leading AI agent deployment for customers with strong adoption and measurable ROI
- Proven ownership of a services P&L, including revenue, margin, utilization, billable rates, and forecast accuracy
- Experience building capacity models that keep delivery ahead of bookings
- Experience building or scaling an SI partner ecosystem, including sourcing, certification, scorecards, and commercial terms
- Credible executive presence with managing partners, firm administrators, and COOs
- Ability to partner with Sales on complex deals
- Exceptional coaching ability and experience developing leaders and elevating performance
- Hands-on, rigorous, outcome-focused approach
- Vertical SaaS or complex system-of-record experience strongly preferred
- Salesforce and/or legal-tech delivery experience a plus
Benefits
Comp & perks- Benefits offered
- Fully remote work for employees outside New York City and New Jersey
