Director, Operations, International Franchise Services

Little Caesars Pizza

. Manage operations excellence and operations support initiatives for the assigned region .

Posted 9/25/2026full-timeRemote • CanadaLeadWebsite

About the role

Key responsibilities & impact

Manage operations excellence and operations support initiatives for the assigned region
Collaborate cross-functionally on training support, new site processing, existing site acquisition, operational excellence assessments, sales and financial analysis, reporting, and equipment distribution
Supervise franchise business consultants and promote their development and the development of the franchisees they serve
Foster close relationships with franchisees and consult on needs to promote sales, store count, PSA, and proper resource allocation
Hire, train, and supervise field franchise business consultants
Communicate policies and operational procedures to direct reports and franchisees
Keep the supervisor informed of pertinent business issues and opportunities
Ensure company quality standards are consistently met or exceeded and resolve out-of-specification issues
Provide leadership, direction, team development, tools, and resources to franchise business consultants
Travel within the region to support restaurant operations, conduct business reviews and assessments, and assist high-priority franchise businesses
Ensure timely operations reporting, including weekly schedules, objectives, period planners, and period-end reports
Assist with franchisee approval processes and lead new store openings and store acquisitions
Analyze data and trends and communicate operational excellence and compliance concerns
Work with research and development to implement new products, procedures, and communications
Provide input into the department budget, monitor it, and recommend variance explanations
Counsel franchisees on operational excellence, people culture, and training issues
Evaluate franchisee operations and allocate required resources
Develop materials, create presentations, and facilitate training
Use public speaking and storytelling to influence direct reports, franchisees, and cross-functional teams

Requirements

What you’ll need

Bachelor’s degree in business, marketing, or related field, or equivalent leadership experience managing first-line leaders within the restaurant or retail industry
Minimum of five years' experience leading cross-functional teams, formally or informally
Experience demonstrating leadership through structured processes, informal team mentoring, and comprehensive project management
Strong relationship, team building and communication (written & verbal) skills
Demonstrated planning, analytical, problem-solving, and decision-making skills
Ability to lift and move up to 55 pounds and reach and move items from as high as six (6) feet and as low as six (6) inches off the ground
Ability to understand directions, instructions, and product specifications
Ability to travel by airplane and/or automobile
Interpersonal and negotiation skills
Computer knowledge and expertise with Microsoft Office programs
Eagerness to learn other technology platforms
Preferred: Little Caesars operational experience, including certified Little Caesars training manager or regional manager experience with a proven record of profitability
Preferred: Multi-unit restaurant management or franchise management experience
Preferred: Point of Sale system experience
Preferred: Fiscal responsibility

Benefits

Comp & perks

Growth-focused company culture
Training and professional development opportunities
Travel within the assigned region as required
Full-time schedule of at least five days per week
Opportunity to work remotely outside the office
May include weekends and evening hours