Little Caesars Pizza

Operations

• Manage operations excellence and operations support initiatives for the assigned region
• Collaborate cross-functionally on training support, new site processing, existing site acquisition, operational excellence assessments, sales and financial analysis, reporting, and equipment distribution
• Supervise franchise business consultants and promote their development and the development of the franchisees they serve
• Foster close relationships with franchisees and consult on needs to promote sales, store count, PSA, and proper resource allocation
• Hire, train, and supervise field franchise business consultants
• Communicate policies and operational procedures to direct reports and franchisees
• Keep the supervisor informed of pertinent business issues and opportunities
• Ensure company quality standards are consistently met or exceeded and resolve out-of-specification issues
• Provide leadership, direction, team development, tools, and resources to franchise business consultants
• Travel within the region to support restaurant operations, conduct business reviews and assessments, and assist high-priority franchise businesses
• Ensure timely operations reporting, including weekly schedules, objectives, period planners, and period-end reports
• Assist with franchisee approval processes and lead new store openings and store acquisitions
• Analyze data and trends and communicate operational excellence and compliance concerns
• Work with research and development to implement new products, procedures, and communications
• Provide input into the department budget, monitor it, and recommend variance explanations
• Counsel franchisees on operational excellence, people culture, and training issues
• Evaluate franchisee operations and allocate required resources
• Develop materials, create presentations, and facilitate training
• Use public speaking and storytelling to influence direct reports, franchisees, and cross-functional teams

Director, Operations, International Franchise Services

Learning and Development

• Support implementation of training programs in assigned and other regions
• Manage existing training programs and assist in creating new programs and classes
• Manage and track training curriculum for store managers
• Implement certified training store and certified trainer programs
• Assist with new franchisee training development
• Communicate operational policy and procedure changes
• Conduct training-needs analyses and determine short- and long-term regional training needs
• Assist with cost/benefit analyses for training programs
• Manage training processes for new and existing franchisees
• Review and update training materials and adapt programs to market demands
• Communicate operational procedures and update manuals
• Develop locally relevant training procedures and materials
• Work with quality assurance and research and development on new products and procedures
• Design training manuals, videos, and in-store training aids with internal or external resources
• Oversee classroom training for company stores and franchisees
• Develop class schedules with franchisee training staff
• Execute and manage train-the-trainer processes
• Develop and present workshops at franchisee meetings, rallies, conventions, and conferences
• Support and present corporate colleague training and development programs
• Develop and conduct legally mandated training, including OSHA and sanitation training
• Oversee certified training store and local-market certified training manager programs
• Monitor required training curriculum compliance and develop continuous-improvement plans
• Provide functional support and developmental guidance to field staff and trainers
• Conduct market training audits and report findings to leadership
• Travel to conversion and new-store-opening markets to train colleagues
• Assist with large buy/sell training
• Support recruitment efforts for part-time and full-time colleagues in priority markets

Director, Operations, International Franchise Services

Operations Training Manager