Senior Delivery Manager

. Own end-to-end client delivery from Statement of Work handover through implementation and closure .

Posted 9/26/2026full-timeRemote • United KingdomSenior💰 £62,000 - £68,000 per yearWebsite

Key responsibilities & impact

Own end-to-end client delivery from Statement of Work handover through implementation and closure
Manage multiple concurrent clinical trial implementations and site activations
Translate Statements of Work into delivery plans covering milestones, dependencies, risks, resourcing, and change control
Maintain delivery artefacts and delivery status reporting
Coordinate cross-functional and operational dependencies, including compliance and operational readiness
Serve as the primary day-to-day contact for client stakeholders
Build relationships with senior stakeholders and manage expectations
Advocate for customer needs internally with Product, Engineering, and other teams
Establish effective synchronous and asynchronous ways of working and unblock issues
Drive site activation and adoption, including site training, onboarding, and launch activities
Monitor post-activation performance and deliver targeted interventions
Capture customer and site feedback and translate insights into improvements
Identify delivery risks, develop mitigations, and manage escalations
Improve delivery processes, templates, and tooling
Lead or contribute to cross-functional initiatives improving delivery quality, efficiency, or scalability

What you’ll need

Extensive and demonstrable experience as a technical project/delivery manager responsible for complex technology projects with enterprise customers in a fast-paced tech start-up / scale-up environment
Proven track record in delivery excellence and maintaining high quality standards across multidisciplinary teams
Strong experience managing senior customer relationships and influencing outcomes
Ability to prioritise work across cross-functional teams, proactively manage dependencies, and resolve competing demands and ambiguity
Excellent communication and negotiation skills with senior-level decision-makers, including the ability to navigate challenging conversations and resolve conflicting priorities
Track record of process improvement, delivering improved customer outcomes
Customer success experience with a track record of identifying and driving customer and end user outcomes
Extensive experience using Jira and the Atlassian product suite for project and delivery management
Background in healthtech, life sciences or adjacent B2B sectors
Strong commercial awareness, with the ability to balance delivery decisions with contractual scope and customer value
Must be able to work in the UK; the employer cannot sponsor visas to work in the UK

Comp & perks