Senior Product Content Manager

Little Journey

. Lead and evolve content strategy across Little Journey and Trial Flow .

Posted 9/26/2026full-timeRemote • United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Lead and evolve content strategy across Little Journey and Trial Flow
Align content priorities with participant needs, product goals and business priorities
Drive a commercially sustainable approach to content, maximising reuse and efficient adaptation
Define content principles, guidelines, guardrails, standards, governance and approval processes
Evolve educational, support, coping and product UI content experiences
Identify opportunities for content to improve participant outcomes, product engagement and customer value
Develop AI-assisted content generation and iteration workflows with quality controls and clinical validation
Own end-to-end Content Delivery, including generation, expert review, publishing, versioning and archival
Balance participant, clinical, product and commercial requirements
Improve content processes, tooling, automation and reuse for efficiency and scalability
Be accountable for localisation capability, quality, scalability and cost-effectiveness
Line manage and develop the Content Co-ordination Manager and Localisation Manager
Work with client stakeholders to align plans, manage feedback and resolve content issues
Commission and oversee freelancers and external contributors
Collaborate with Product, Delivery, Clinical, Design, Discovery, Commercial and other stakeholders
Define content effectiveness and operational metrics and connect content performance to company and product metrics
Use participant feedback, behavioural data, operational insights and stakeholder input to prioritise improvements
Report to the CPO within the Product team

Requirements

What you’ll need

Significant and demonstrable experience developing and implementing content strategy for digital products or platforms
Experience establishing content governance, standards and scalable content processes within the product function
Proven ability to work cross-functionally with Product, Design and subject matter experts to deliver high-quality content
Practical experience using generative AI to create or iterate content, with the curiosity and confidence to experiment with prompts, models and workflows while applying appropriate quality controls
Strong understanding of content lifecycle management
Experience using user insights and data to improve content effectiveness
Strong stakeholder management, communication and organisational skills
Comfortable balancing strategic thinking with hands-on delivery in a fast-paced environment
Experience leading work through others, including setting direction, giving high-quality feedback and holding internal or external contributors accountable for outcomes
Familiarity with accessibility and inclusive content principles
Desirable: Experience managing multilingual content and localisation
Desirable: Experience in clinical trials or another regulated industry
Desirable: Financial understanding of content creation or previous P&L or cost ownership
Desirable: Experience with UX writing or information architecture
Desirable: Experience managing or configuring a Content Management System
Desirable: Experience designing content across broad age groups
Desirable: Understanding of behaviour change, patient education or health literacy principles
Must be able to work in the UK; visa sponsorship is not available

Benefits

Comp & perks

28 days annual leave per year (plus public holidays)
£500 annual training budget
£200 home working budget (one-off)
Up to 6% pension match (salary sacrifice)
EMI share options
Enhanced (family & parental) leave policies