Customer Success Executive

LittleLives

. Manage a portfolio of school customers, mainly for the Singapore market .

Posted 11/1/2026full-timeKuala Lumpur • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a strong focus on building customer relationships and driving product adoption. Proficient in conducting training sessions and managing multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Customer Success ExperienceSaaS KnowledgeStrong Communication SkillsCRM FamiliarityTraining Delivery in Chinese

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer Relationship ManagementProduct TrainingOnboardingProblem-SolvingMultitaskingCustomer Feedback AnalysisReport PreparationProduct WalkthroughsRenewal Management

Soft Skills

Customer-First MindsetStrong Can-Do AttitudeJudgementOrganizational SkillsCollaboration

Tools & Technologies

HubSpotFreshdeskSalesforceZoho CRM

Industry Keywords

EdTechSaaSCustomer ExperienceTrainingCustomer Support

About the role

Key responsibilities & impact

Manage a portfolio of school customers, mainly for the Singapore market
Build strong customer relationships
Conduct online and onsite training, onboarding sessions, and product walkthroughs
Travel to Singapore for onsite training, meetings, or project discussions when required
Drive product adoption and help customers use LittleLives effectively in daily operations
Follow up on customer requests, issues, renewals, upsell opportunities, and account matters
Work closely with regional teams across Singapore, Vietnam, Indonesia, Thailand, and Malaysia
Handle customer concerns professionally using sound judgement and problem-solving skills
Prepare customer updates, reports, training materials, and user guides
Gather customer feedback and share insights with internal teams to improve customer experience
Manage multiple priorities including onboarding, training, renewals, upsells, and support follow-ups

Requirements

What you’ll need

Experience in Customer Success, Account Management, Client Servicing, Sales, or other customer-facing roles
Prior experience in SaaS or EdTech is an advantage
Experience communicating directly with clients and managing customer relationships
Customer-first mindset with the ability to understand customer needs, manage expectations, and build trust
Tech-savvy and comfortable learning new systems and product workflows
Strong can-do attitude, willingness to learn, and sense of ownership
Good problem-solving skills, judgement, and ability to make sound decisions
Strong communication, presentation, and follow-up skills
Able to multitask, stay organised, and manage different responsibilities in a fast-paced environment where priorities may change
Able to work independently and collaborate with regional teams across different countries
Familiarity with CRM or support tools such as HubSpot, Freshdesk, Salesforce, or Zoho CRM is an advantage
Strong verbal and written communication skills in English
Ability to conduct training in Chinese is preferred
Willingness to travel to Singapore when required

Benefits

Comp & perks

Phone allowance
15 days of annual leave
1 birthday leave per year
Health Insurance
Yearly performance bonus
Flexible working mode (hybrid/remote)
Welfare benefit up to 60 MYR/pax/month
Work equipment with MacBook provided