LittleLives

Customer Success Manager

• Manage a portfolio of school customers, mainly for the Singapore market
• Build strong relationships with school customers
• Conduct online and onsite training, onboarding sessions, and product walkthroughs
• Travel to Singapore for onsite training, meetings, or project discussions when required
• Drive product adoption and help customers use LittleLives effectively in daily operations
• Follow up on customer requests, issues, renewals, upsell opportunities, and account matters
• Work closely with regional teams across Singapore, Vietnam, Indonesia, Thailand, and Malaysia
• Handle customer concerns professionally using sound judgement and problem-solving skills
• Prepare customer updates, reports, training materials, and user guides
• Gather customer feedback and share insights with internal teams to improve customer experience
• Manage onboarding, training, renewals, upsells, and support follow-ups

Explore Customer Success Manager at LittleLives. Review requirements and application details.