Customer Success Manager

LittleLives

. Manage a portfolio of school customers, mainly for the Singapore market .

Posted 10/11/2026full-timeKuala Lumpur • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on building relationships and driving product adoption in the SaaS and EdTech sectors. Proficient in conducting training sessions and managing customer feedback to enhance user experience.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceTraining and OnboardingCRM Tools ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementAccount ManagementProduct AdoptionTraining DevelopmentProblem-SolvingMultitaskingOrganizational SkillsCustomer Feedback AnalysisPresentation SkillsDecision-Making

Soft Skills

Customer-First MindsetStrong Can-Do AttitudeWillingness to LearnSound JudgementCollaboration

Tools & Technologies

HubSpotFreshdeskSalesforceZoho CRM

Industry Keywords

EdTechSaaSCustomer SuccessAccount ManagementClient Servicing

About the role

Key responsibilities & impact

Manage a portfolio of school customers, mainly for the Singapore market
Build strong relationships with school customers
Conduct online and onsite training, onboarding sessions, and product walkthroughs
Travel to Singapore for onsite training, meetings, or project discussions when required
Drive product adoption and help customers use LittleLives effectively in daily operations
Follow up on customer requests, issues, renewals, upsell opportunities, and account matters
Work closely with regional teams across Singapore, Vietnam, Indonesia, Thailand, and Malaysia
Handle customer concerns professionally using sound judgement and problem-solving skills
Prepare customer updates, reports, training materials, and user guides
Gather customer feedback and share insights with internal teams to improve customer experience
Manage onboarding, training, renewals, upsells, and support follow-ups

Requirements

What you’ll need

Experience in Customer Success, Account Management, Client Servicing, Sales, or other customer-facing roles
Prior experience in SaaS or EdTech is an advantage
Experience communicating directly with clients and managing customer relationships
Customer-first mindset with the ability to understand customer needs, manage expectations, and build trust
Tech-savvy and comfortable learning new systems and product workflows
Strong can-do attitude, willingness to learn, and sense of ownership
Good problem-solving skills, judgement, and ability to make sound decisions
Strong communication, presentation, and follow-up skills
Able to multitask, stay organised, and manage different responsibilities in a fast-paced environment where priorities may change
Able to work independently and collaborate with regional teams across different countries
Familiarity with CRM or support tools such as HubSpot, Freshdesk, Salesforce, or Zoho CRM is an advantage
Strong verbal and written communication skills in English
Ability to conduct training in Chinese is preferred
Willingness to travel to Singapore when required

Benefits

Comp & perks

Competitive Salary (plus phone allowance)
15 days of annual leave and 1 birthday leave per year
Health Insurance
Yearly performance bonus
Flexible working mode (hybrid/remote)
Welfare benefit up to 60 MYR/pax/month
Work equipment with MacBook provided