Director of Service Operations

Liva Healthcare

. Set controls to identify contract risk early and trigger recovery before a breach .

Posted 10/27/2026full-timeLondon • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading operational transformations, managing cross-functional teams, and delivering cost improvements in regulated environments. Proven ability to navigate complex service operations, integrate acquisitions, and drive performance against SLAs.

Highest-signal resume keywords

Operational Due DiligenceBudget ManagementService Level Agreements (SLAs)Change ManagementCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cost ImprovementService Operations ManagementTransformation Roadmap DevelopmentIntegration of Acquired BusinessesPerformance MeasurementUnit EconomicsOperational Incident ResolutionMarket MobilisationRestructure LeadershipCapacity Planning

Soft Skills

Conflict ResolutionEmpathyTeam LeadershipStakeholder EngagementCommunication

Industry Keywords

NHS-Commissioned ServicesRegulated SettingMergers and Acquisitions (M&A)TUPEUK-Based OperationsScale-Up OperationsLeadership TeamExecutive ReportingOperational Model ChangeCross-Functional Teams

About the role

Key responsibilities & impact

Set controls to identify contract risk early and trigger recovery before a breach
Set cost per programme, patient, and service
Run the Service Operations budget roll-up
Deliver cost improvements through automation, smarter support, and better utilisation
Own the transformation roadmap
Test the operating model against growth scenarios and decide when to add capacity or layers
Design and run the playbook for taking new markets, contracts, and acquisitions from mobilisation to business as usual
Lead operational due diligence and integration for acquisitions or mergers
Line manage Customer Operations Leads
Act as Chief of Staff across Service Operations
Resolve cross-functional conflict so teams own shared outcomes
Lead response to platform outages, supply shortages, and missed submissions
Ensure learning from operational incidents
Sit on the Leadership Team and report directly into the Executive

Requirements

What you’ll need

Experience leading managers of managers across more than one function and in medium to large teams
Experience running services against SLAs with payment tied to performance, ideally in NHS-commissioned services or a comparable regulated setting
Experience holding a budget and delivering cost improvement through unit economics
Experience leading a restructure or operating model change through formal consultation to completion
Experience scaling a service through a step change in volume or integrating an acquired business
Experience winning support from a board or commissioners for significant change
Bonus points for Chief of Staff or deputy experience, scale-up operations, M&A or TUPE, NHS England national programmes, or running operations across Denmark, Germany, the Netherlands, or the Gulf
Ability to work UK-based
Formal education is not required; passion, skills, empathy, and enthusiasm are valued more than formal education

Benefits

Comp & perks

Full-time role, UK-based and remote-first
Regular time together in London and occasional travel to other markets
Flexible start and finish times
Flexible working from home and office locations
Personal growth and opportunities to grow into new areas of expertise
Purpose-driven work improving people’s health and well-being
Inclusive workplace committed to diversity, health, and employee well-being
Guaranteed interview scheme for eligible disabled applicants, veterans, service leavers, and military spouses
Reasonable adjustments throughout the interview process